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yyyyyy x. yyyyyy                                        mnf-i c0000 xxxxxx xxxx , xxxx , xxxxx 00000




proficient it professional eager to contribute technical expertise, help desk support, infrastructure capacity, strong project management and customer service skills in a challenging network management assignment actively supporting an organization in maximizing performance.  currently on iraq deployment.


career profile

ø  b.s., computer science.

ø  a+, network+ and security+ certifications.

ø  ccna certified csco11504078.

ø  over eight years of successful it experience.

ø  expertise in network engineering, user service and software operating systems.

ø  proven testing and troubleshooting capacity.

ø  record of progression to positions of increasing authority and responsibility.

ø  career built with general dynamics and the united states air force.

ø  proficient in software, databases, operating systems and telecommunications issues.

ø  background in effective project management.

ø  strong focus on exceptional customer service, quality and meeting organizational objectives.

ø  excellent technical documentation, verbal communication and time management skills.

ø  effectively interact with diverse groups and professionals at all levels.

ø  well-organized multi-tasker with strong detail orientation.

ø  adept in aligning it contributions with organizational objectives.

ø  enthusiastic team player.

ø  extensive professional development (see below).



technology skills

jdiss - 5 years

cryptographic equipment c 4 years

sun microsystems - 5 years

gale c 4 years

pc technical/support    - 8 years

cisco routers c 3 years

kg40a - 3 years

vtc c 3 years

kg81 - 3 years

hp laserjet printers c 3 years

kg84 - 3 years

okidata printers c 2 years

kg94 - 3 years

jwics - 3 years

ky57/58 c 3 years

siprnet - 6 years

ky68/78 c 3 years

tbmcs - 4 years

niprnet - 6 years

wccs - 6 years

gccs - 4 years

ctaps - 5 years




professional experience

general dynamics                                                                                                                     2000 - present

senior field service technician, iraq (2006-present)

         tasked to support multi-national forces iraq.

         conduct programming, installation and maintenance of routers/switches supporting niprnet, siprnet, centrixs networks.

         track and monitor network system logs.

         perform on-going troubleshooting.

         ensure termination of cat 5 and fiber network cabling.

         oversee and provide help desk support covering installation, configuration and maintenance of 2400 niprnet, siprnet, centrixs, and jwics clearcube workstations.

         deliver timely responses to high volume of tier 1, tier 2 trouble calls, tickets and web-based requests for 600+ users.

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page two


         orchestrate weekly maintenance on windows servers 2003 utilizing cluster management console with minimum user effect.

         manage access to 60tb of shared documents across multiple file servers.

         construct and implement images to multiple dell desktops, laptops and clearcube blades using symantec ghost cast server.

         develop and administer user accounts, domain computers, security groups and active directory.

         have gained proficiency in all ms office products including ms outlook 2003.

         assume (bats) technician function covering building and preventive maintenance of servers, and user workstations.

         assure effective technical support as site lead for three bases in northern iraq.          


job title, bosnia (2001-2006)

         oversaw hardware maintenance, engineering and support of analyst control element (ace), eagle base, bosnia.

         facilitated design, quality assurance and engineering orders for wide range of hardware and systems.

         equipment utilized included sun e450 server, sun sparc 10 & 20 workstations, tandenberg 8000 vtc suite, tandenberg 1000 desktop vtc, cisco voice over ip phones, true time satellite receiver.

         orchestrated successful upgrade of top secret network from ip to atm protocol.

         developed and implemented client lan system requirements.

         effectively installed, cut over and solved crypto wiring issues.

         aided software installation of new system.

         conducted on-going troubleshooting for all field replaceable units.

         utilized unix/usr/field diagnostics to troubleshoot sun hardware.

         procured spare parts for entire system.

         coordinated with local vendor for critical support items.

         originated lan diagrams for single and multi-level networks.

         installed ups power for new system.

         aided client in maintenance, logistics and future phase issues.

         administered tool and test equipment including client assets valued at $6+mm.

         upgraded client lan through fiber optics and cat 5 utp cable.

         developed video presentations covering imagery and video dubbing for military briefings.

         effectively installed sipnet, nipnet networks and workstations/racks.

         achieved compliance with government standards/regulations.

         routinely maintained computers, systems, communications equipment and peripherals.

         installed lan backbones, wiring trays and complete private networks.

         ensured performance of permanent and temporary infocus projection systems.



earlier background

prior to 2001, served general dynamics in overall support of theater battle management computer systems at pacaf hickam, served two years in the united states air force, based at hickam air force base, hawaii, and was a department of defense police officer, fort shafter, hawaii.  in these assignments, developed outstanding installation, maintenance and management of advanced server systems abilities, software issue resolution capacity, lan construction and effective utilization of multiple tactical/strategic classified information systems.




summit university new orleans, la

bachelors degree, computer science, 2004


phoenix university mcse program, 2001

microsoft windows 2000 network & operating system essentials

microsoft windows 2000 professional and server

yyyyyy x. yyyyyy

page three



professional development addendum



electronic computer & switching system course

advanced network security tools

firewall and proxy series course

local area network concepts

networking essentials

theater deployable communications course

tsec/kg-94/94a/194/194a limited maintenance course

tsec/kg-84 series limited maintenance course

tsec/kg-81 limited maintenance course

tsec/ky-68/78 limited maintenance course

tsec/ky-57/58 limited maintenance course

tsec/kg-40a limited maintenance course

cisco router training

cisco catalyst training

fiber optic termination course


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