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Yyyyyy x. yyyyyy

Veterans Preference: 10-points(compensable service-connected disability of 30%+)

Country of Citizenship: United States

SSN: xxx-xx-xxxx

Active Clearances: None

Contact Current Employer: No



Department: Department of the Army

Agency: Army Installation Management Command

Job Announcement Number: NCFR10334929



Core Competencies


System Implementations/Migrations, IT Architecture and Infrastructure, Systems Analysis, Engineering, Strategic/Tactical Planning, Project Administration, Program Management, Quality Assurance, Compliance, Business Solutions, Process/Performance Optimizations, Policy/Procedure Development, Administrative Management, Operations Management, Multi-Million Dollar Budget Administration, RFPs, Contract Awards/Administration, Resource Allocation, Multi-Million Dollar Assets/Equipment Management, Team Building/Leadership, Training & Development, Consulting, Troubleshooting, Customer Service, Communications, Military, DoD, Government, MCSE, CNA, CCNA, MCP, MCT                                                                                  

Professional Experience


04/1998-Present, 40 hours per week, Vice President, Information Technology, $0000 xxxxxx xxxx , xxxx , xxxxx 00000 US, Supervisor Name and Phone Number Confidential

Vice President, Information Technology; 11/2007-Current

Director, Information Technology; 06/2005-11/2007


Have built a progressive career with company over span of 12+ years leading to executive-level leadership of full-scope enterprise IT operations ranging from strategic planning and execution through ongoing leadership and support. Actively collaborate with key executives to define, devise and implement targeted technology-driven business solutions vital to maximizing operational and financial performance. Expertly establish company policies and procedures focused on optimizing corporate security, email and Internet usage, access control, and incidence response.  Effectively consult on network feasibility, engineering design criteria, system capabilities, and projected impact on both current and forecasted network usage.  


Contribute strong communication skills toward effectively conveying complex information to non-technical management team members. Consistently committed to delivering world-class service and ensuring customer satisfaction; facilitated comprehensive IT Department turnaround to boost image as well as built a dynamic client-focused, service-oriented team recognized by senior management for successes in routinely achieving and surpassing expectations. Proficiently compile and produce detailed reports on broad-range technology activities for presentation to corporate executives.


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Robert D. Biles                                                                                                                           Page 2 of 4


Key Contributions

Generated $750K annual cost savings in maintenance fees through strategic negotiations with 2 key vendors.

Resourcefully reduced annual expenses by $100K+ through persuasive renegotiation of contracts/service agreements with ASPs and long distance/local/cell phone carriers.

Successfully built and directed cross-functional, multi-department team to effectively assess existing and future software requirements benchmarked by changing production schedules as well as 5-year plan.

Spearheaded information network infrastructure upgrade instrumental to enhancing infrastructure alignment with new business applications and allowing for accommodating future requirements without ongoing high costs of wholesale replacement of equipment.

Drove multi-million dollar Oracle application/database upgrade project, from request for proposal (RFP) and evaluations through rollout and production, to achieve on-time, on-budget delivery.

Steered Voice over IP system implementation to attain first-year ROI on long distance call costs while simultaneously eliminating service contract expenses for antiquated PBX system.

Launched innovative open incident reporting system reducing response time from 4-day to 1-day turnaround in over 90% of incidents.

IT Manager/Systems Engineer; 04/1998-07/2005

Managed design, implementation and maintenance of 750-node corporate LAN/WAN encompassing systems ranging from Citrix Metaframe 1.8, Microsoft Terminal Server, Microsoft Windows NT 4.0/2000/2003 file and print servers, and Microsoft Exchange 2003 Mail Server to Novell 4.11, Oracle applications/database, and Solaris 8.0.  Served as key system engineering liaison in acquisition of software and hardware requirements.  Efficiently defined network topology, integrated systems/ components and tuned network systems to maximize performance; established and implemented effective operating parameters.  Provided administration/desktop personnel with quality engineering information, performance data and related guidance.


Key Contributions

Successfully redesigned network to meet functional requirements as well as ensure critical conformity to industry standards and technical specifications.

Boosted productivity and efficiency by restructuring applications for real time recording and analysis of data through testing or operation of network components/systems.

Directed project team through full-scope execution of corporate Oracle enterprise resource planning system.


11/1977-03/1998, 40 hours per week, Chief, Communications-Electronics Maintenance (Senior Master Sergeant E-8), Salary N/A, United States Air Force-HQ Air Education and Training Command, Randolph AFB-San Antonio, TX, John Peronne-Phone N/A

Chief, Communications-Electronics Maintenance; 10/1994 C 03/1998

Superintendent, Voice/Airfield Systems Element; 03/1993 C 09/1994

Chief, Wideband Regional Maintenance Team; 03/1991 C 02/1993

Team Chief, United Kingdom Wideband Special Maintenance Team; 07/1988 C 02/1991

Wideband Special Maintenance Team Technician; 09/1986 C 09/1988

Wideband Maintenance Technician and Supervisor; 11/1977- 8/1986


Built progressive career with United States Air Force culminating in Chief, Communications-Electronics Maintenance position.  Proficiently directed broad communications/electronics maintenance initiatives vital to supporting global military missions. Developed and implemented policy and procedure spanning training, equipment configuration, logistics support, and database analysis management.  

Directly oversaw 5 functional experts as well as directed/dispatched guidance to 2.5K+ military personnel  across 13 AETC installations in 17 command, control and communications-computer units; managed command training requirements for 17 specialties.


Robert D. Biles                                                                                                                           Page 3 of 4


Held accountability for strategic planning, allocation and management of multi-million dollar operating budget and personnel, with goal of optimizing use of resources and containing costs while meeting critical objectives. Successfully defined, developed and executed proactive maintenance and quality assurance programs for maximum results.  Oversaw work centers spanning maintenance of VHF/SHF Radio, Satellite Communications, Navigational Aids, and Microwave Systems as well as driving Satellite Operations, HF Radio Operations and Switchboard operations.


Spearheaded development, implementation and administration of state-of-the-art database and analysis management system supporting one of Air Force s largest technical training centers. Efficiently managed microwave radio systems for global Air Force communications. Steered emergency and special maintenance needs of microwave radio, digital multiplexers, fiber optics, and ancillary equipment supporting Department of Defense throughout Europe.


While Superintendent of Voice/Airfield Systems, directed communications maintenance and operations of 8 work centers, with oversight of 80 personnel and a $400K annual operating budget; centers included Ground Radio Maintenance, Air Force Satellite Communications (AFSATCOM) Maintenance, Wideband Regional Maintenance, Meteorological Navigational Aids Maintenance, Satellite Operations, Combat Crew Communications, High-Frequency Radio Operations, and Base Switchboard. Concurrently managed $30M in equipment assets.


Serving as Chief, Wideband Regional Maintenance Team, proficiently planned and organized workflow/projects and coordinated and led 21 personnel in maintaining wideband communication systems, with accountability for $20M in Digital European Backbone (DEB) system equipment as well as 6 unmanned Defense Communication Systems (DCS) facilities.  Actively liaised with users to ensure delivery of optimal services vital to supporting multiple strategic partner missions.  Consistently assured critical compliance with directives, schedules and safety standards.  Facilitated training programs to enhance personnel performance.


Held multiple earlier positions focused on productive management of emergency restoration, special maintenance and routine maintenance of wideband radio, multiplex and ancillary equipment.  Responsibilities spanned personnel training, budget administration, work centers collaboration, new/existing equipment need evaluations, maintenance procedures development, and hands-on technical troubleshooting and servicing.


Key Contributions


Eliminated 90% of database errors by strategically developing and improving data management system subsequently adopted for broad-scope application throughout Air Force.

Substantially boosted customer service by resourcefully devising direct interface with main system to facilitate efficient access to centralized automated system.

Introduced maintenance management practices based on comprehensive analysis of maintenance data for Air Force-wide implementation.




Bachelor of Science, Business Administration w/specialization in Computer Information Systems, Wayland Baptist University-Plainview, TX, 11/2002, GPA: 3.4, Credit Hours: 241


Master of Science, Information Systems, Tarleton State University-Stephenville, TX, 08/2006, GPA: 3.8, Credit Hours Earned: 36



Robert D. Biles                                                                                                                           Page 4 of 4


Additional Information


Professional Certifications

Microsoft Certified Systems Engineer (MCSE)

Certified Novell Administrator (CNA)

Cisco Certified Network Associate (CCNA)

Microsoft Certified Professional (MCP)

Microsoft Certified Trainer (MCT)


Professional Affiliations


Institute of Electrical and Electronics Engineers Computer Society

Association for Computing Machinery      



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