xxx-xxx-xxxx yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
yyyyyy x. yyyyyy
results-driven, quality-oriented leader eager to contribute dynamic management, team-building and business development talents toward actively supporting a progressive organization in optimizing operational and revenue performance.
ø offer 10+ years management experience in the food and beverage industry, with comprehensive background in revitalizing existing operations and launching successful new locations to exceed sales yyyyyy x. yyyyyys.
ø entrusted with achieving optimal utilization of human and financial resources through proactive workflow planning/coordination and budget administration.
ø effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.
ø proactive leader who successfully recruits, trains/develops, mentors and leads top-performing teams committed to providing superior service.
ø exceptional ability to research and evaluate industry trends and competitor products and use findings toward designing and executing innovative strategies to boost company leveraging in a saturated market.
ø dynamic communication, presentation, relationship building and problem-solving abilities.
ø excel at interacting with broad populations including senior management and staff as well as clients and external contractors.
ø solid skills in multi-unit leadership, p&l administration and customer relations management.
ø willing to relocate.
ø successfully reduced the 2008 transportation budget by approximately $350k and generated cost savings of $300k from existing food operations.
ø increased guest satisfaction scores from under 70 in early 2006 to 80+ in early 2007, exceeding company targets of 72 and 74.
ø recognized as company s top operator in 2005 by ceo.
ø led region to produce 6 ceo award-winning restaurants in 6 years, and successfully launched 8 of company s 10 new restaurants established since 1997.
ø transformed one of company s weakest markets in phoenix to achieve top market ranking within 3 years with up to 7.2% year-over-year dinner count growth.
ø directly managed and led stores to achieve ceo award in 2000, 2001, and 2002.
you name it events - las vegas, nv 2008-present
manager of sales and business development
contribute to business development by using proactive prospecting techniques to generate new customers.
serve as the corporate representative at chamber, nace and other business development groups; proactively build and establish key relationships and network effectively with professionals.
proficiently develop and execute corporate development strategies supporting enterprise-wide operations, with strong focus on increasing sales and market share.
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russell g. birkland page 2 of 2
destinations senior living: greystar real estate partners - las vegas, nv 2006-2007
director of food service, transportation and facilities
contributed dynamic leadership skills in managing all aspects of 2 full service food programs, with full accountability for directly overseeing the regional maintenance manager in supervising 9 apartment communities.
exhibited solid leadership qualities in staffing/upgrading executive chef and 75% of existing food service staff.
successfully enhanced quality of food and service to residents by completely renovating the food service program.
cost-effectively allocated and administered budget.
black angus steakhouse - phoenix, az/los altos & sacramento, ca 1985-2007
regional director of operations (2003-2007)
managed 4 district managers in 7 states to meet $80m sales budget and profit targets
actively mentored, motivated and trained staff, playing an instrumental role in the development of top performing team members; directly developed and led several employees to become district manager of the year and top two district managers.
personally appointed by ceo to travel and support the launch of a new restaurant in korea; relied upon to lend expertise in training and developing general manager/partner in 2005 and 2006.
served on executive committees for food development and corporate rebranding.
district manager (1997-2003)
spearheaded diverse managerial activities including hiring, training and evaluating 28 general managers, managers, and chefs to meet $20m annual sales budget and profit targets.
appointed to manage 2 district managers responsible for las vegas and phoenix markets.
conceptualized, developed and implemented president s flash that was later established company-wide as a top weekly communication vehicle.
manager of recruiting & training (1997)
revitalized brand unity nationwide by preparing and delivering effective presentations on company specifications, standards of excellence, and labor management to senior management, illustrating advanced communication and interpersonal relation skills.
updated all company training manuals, with strong focus on optimizing productivity, efficiency and safety.
prior positions within company (1985-1997)
promoted from general manager to district manager, with accountability for directly managing 30 managers and chefs and indirectly managing 350 staff members.
led sacramento market to develop and control 3 of top 10 producing entertainment stores by quickly reacting to competitor and market changes.
administration of justice/business administration - clark community college
administration of justice - washington state university
life and health ins. license - arizona
real estate license (in progress)
software: yardi, kronos and real bridge
hiring agent name
i am currently exploring new opportunities, and am interested in joining your team. to acquaint you with my qualifications, i m submitting my resume for your review. in advance, thank you for your time and consideration.
from leading high performance teams and facilitating superior client servicing to reducing operating costs and executing proactive organizational processes/procedures, i have continually excelled in maximizing performance as a dynamic leader. i excel in identifying and resolving inefficiencies, introducing cost-effective solutions instrumental to boosting performance and strategically utilizing financial and human resources to generate optimal results. as illustrated by the accompanying resume, i have a comprehensive background in operations management, assuming increasing levels of responsibility for budgets, multi-level units and employees. among my recent accomplishments, i successfully reduced the 2008 transportation budget by approximately $350k and generated cost savings of $300k from existing food operations. i also increased guest satisfaction scores from under 70 in early 2006 to 80+ in early 2007, exceeding company targets of 72 and 74 and i was recognized as company s top operator in 2005 by ceo.
as a member of your team, i will consistently exhibit a strong commitment to quality and a dedication to playing a large role in achieving and surpassing goals. i am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.
russell g. birkland
i would like to thank you for providing me the opportunity to interview with you and discuss the exciting (title of position applying for) position currently available with your company. having gained a deeper insight into the job requirements and your yyyyyy x. yyyyyys, i am confident you will find me a valuable asset in achieving your goals.
as discussed, i am an enthusiastic, disciplined team player eager to launch a successful career as a dedicated member of your staff. i believe you will find my dynamic (list a few skills/qualifications relevant to the position) skills vital to your operations and look forward to contributing to your success.
should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience. again, thank you for the enlightening interview. i look forward to your response.
russell g. birkland
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