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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx or  xxx-xxx-xxxx

career profile


ø  offer numerous years of successful experience in administrative operations and program management support within the health administration field/government sector

ø  extensive background in finance and budget management

ø  dynamic communication, presentation and interpersonal relation skills

ø  excel in facilitating superior customer service through effective needs assessment and solutions-focused problem solving

ø  exceptional strategic planning, organization, prioritization, and multitasking skills vital to maximizing productivity, efficiency and quality in fast-paced, time-sensitive environments

ø  specialized training in title 2 and title 16

ø  security clearance

professional experience


social security administration (ssa), office of disability programs - baltimore, md       may 2001-present
program assistant

  actively support disability program development and administration, with responsibilities ranging from interpreting and applying written disability/budget/personnel procedures and responding to program policy inquiries to researching and resolving claim issues and ensuring quality customer service.

  collaborate in developing and executing military casualty website and conduct thorough research to effectively update office of disability programs websites; resourcefully investigate, analyze and define strategies for enhancing programs websites.

  proficiently manage departmental operating plan, report directly to management both verbally and in writing on policy and fiscal issues and deliver effective presentations on research findings and special projects to division directors.

  conduct thorough analyses of departmental budgets in order to identify and develop targeted action plans to maximize efficiencies and profits in compliance with ssa laws/regulations; steer budget quality assurance initiatives including examining estimates and proposals for completeness and accuracy.

  efficiently develop and produce detailed reports and spreadsheets vital to supporting operations.

  develop and broadcast memorandum addressing work assignments to all levels of personnel.


best buy inc. - owings mills, md                                                                              june 2007- present
customer service specialist

  demonstrate superior communication, interpersonal relation and problem solving skills in effectively responding to and resolving customer complaints to ensure high levels of satisfaction in company products, services and policies.




ba, health administration, university of maryland baltimore county, baltimore, md; 2006
key coursework: principles of accounting i and ii; health economics; financial management/ decision support health service organizations; issues in long term care; survey of the u.s. health care system; management; health planning and administration; biology; business software applications; computer concepts; psychology; sociology; anthropology; epidemiology; calculus; statistics; economics


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