Highly motivated Administrative Specialist with considerable management background

eager to contribute outstanding organizational, leadership, and office operations expertise toward supporting the employer in optimizing bottom-line performance.   

 

 

         Adept at driving daily business operations inclusive of staffing, scheduling, project coordination, customer relations, and adherence to company policies and procedures.

         Exemplary legal acumen with capabilities in preparing divorce documents, wills, custody agreements, and maintaining case files.

         Significant knowledge and experience in financial sector.

         Extremely dependable with a reputation for superior attendance and commitment.

         Build, empower and lead unified teams committed to delivering extraordinary service

         Outstanding abilities in planning, critical thinking, problem solving, decision making, and forecasting.

         Extremely versatile; quickly adapt to new roles, responsibilities, and environments. 

         Computer/technical skills include Microsoft Office (Word, Excel, Outlook), image archive systems, remote financial branch capture applications, and items processing technology.

         Completed Penn State Leadership development 14-hour program, 2007

         AED certified C American Heart Association.

 

 

Mid Atlantic Corporate Federal Credit Union Middletown, PA, 1996 to 2010

Items Processing Manager                        (2006 to 2010)

Assistant Items Processing Manager       (2002 to 2006)

Items Processing Supervisor                   (1999 to 2002)

         Spearheaded daily operations for Items Processing department inclusive of personnel management, creating staff schedules, enforcing compliance with corporate and regulatory criteria, and identifying and implementing process improvements.

         Train, coach, mentor and motivate employees to achieve and sustain productivity excellence.

         Realized zero significant findings on internal or NCUA audits during tenure in management role.

         Recommended, planned, and coordinated several system upgrades to elevate efficiency and reduce labor expenses.

         Maximized business continuity by actively participating in disaster contingency testing, swiftly resolving employee grievances, and reliably meeting processing and settlement deadlines.

         Fostered, nurtured and maintained cooperative vendor relationships, expeditiously scheduling test patches and system upgrades.

 

                       

 

Prior background includes administrative roles with Dauphin County Domestic Relations Office in Harrisburg, PA from 1994 to 1996 and Mark T. Silliker, Law Office. Harrisburg, PA from 1992 to 1994.