Dynamic manager with years of demonstrated success as an administrative professional. An effective leader, an organized practitioner, and most of all, a customer driven professional, capable of managing multiple projects and performing above company standards. Especially astute at teaching others how to develop a customer-centric attitude as well as designing and implementing loyalty and retention programs to increase bottom line revenues.
Ø Strong multi-tasking background with the ability to work independently on multiple projects simultaneously, including comprehensive office practices and procedures, general ledger and payroll analysis, business correspondence, recordkeeping systems as well as methodical communication protocols to ensure accurate information sharing between all departments.
Ø Effectively develop and execute productivity best practices within the office environment.
Ø Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.
Ø Utilize extensive knowledge of administrative practices and data organization.
Ø Consistently focus on ensuring development of high-standard delivery methodologies.
Ø Proven ability to adapt strong technical skills to diverse organization needs.
Ø Technology savvy with knowledge of multiple software platforms and applications.
Credit Manager, Reit Lubricants Company 2003-Present
Inclusive oversight of $10M per year credit and collections department.
Primary responsibilities include acting as administrative support specialist and primary point of contact related to credit department management, customer service protocols, retention and loyalty programs, as well as staff development and training. Specific duties include payroll, procurement, purchase order entry and payables. Additional functions include;
Create all new customer accounts after performing extensive credit and references check.
Attend monthly sales meetings to update sales and management on relevant credit issues.
Post daily cash applications and bank deposits as required.
Compile and disseminate monthly sales reports of new customers and new accounts.
Train customer service representatives on order entry protocols.
Act as office manager and purchasing manager as needed.
Interact with legal counsel when action is needed with delinquent customers.
Assistant to Credit Manager, Reit Fuel Oil Company 2001-2003
Primary responsibilities included comprehensive oversight and administrative support including; accounts payable and receivable, data management, preparation of numerous documents, inventory management and analysis, file and data analysis, as well as customer relations initiatives and communications of client requests.
Acted as POC regarding bookkeeping, collections, and funds disbursements for office.
Directed flow of communications between clientele and executive management to ensure relevant information was transferred across departmental lines.
- Data Entry Clerk, A.C.T. Lab Horsham
- Outpatient Therapist, Center for Human Development
n B.A. C Psychology, La Salle University
n Active Member C Alzheimer s Association
n Active Notary Public
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