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yyyyyy x. yyyyyy

                                               0000 xxxxxx xxxx , xxxx , xxxxx 00000



career objective                              

results-driven collections manager eager to contribute superior customer service, leadership, and internal team building skills toward supporting a customer service calling center in optimizing financial and operational performance


ø  offer more than 11 years of collections, account management, and customer service experience

ø  consistently exceed outbound calling goals; perform business development functions; cultivate strong referral networks

ø  experience conducting delinquent loan reviews, assessing credit risks, skip tracing for charged-off accounts, negotiating repayment terms, and determining and initiating legal actions

ø  collaborate with external agents, including lenders, title companies, appraisers, and towing companies; steer operations to ensure project efficiency and completion

ø  strong supervisory experience and solid record of training and directing top-performing support teams; strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs

ø  accurately analyze operational performance to develop and implement customized improvement strategies that result in significantly increased productivity, efficiency, and profits; establish cost control techniques saving hundreds of thousands in annual expenditures

ø  dynamic organization, prioritization, and time management skills; consistently achieve critical deadlines while maintaining high quality standards

ø  thorough knowledge of data warehousing standards, strategies, and tools

ø  excellent communication, presentation, negotiation, and relationship management skills

ø  proactive team player equally effective in independent and collaborative environments

professional experience                

loan officer, bna capital, southlake, tx                                                                                              8/07 c present


collections representative, drive financial, dallas, tx                                                                          11/06 c 8/07


collections manager, usa cash services, ogden, ut                                                                           3/06 c 9/06


account executive, centex home equity, west jordan, ut                                                                    11/05 c 3/06


realtor, century 21 lois lauer realty, fontana, ca                                                                                4/03 c 10/05


collection manager, household finance/hsbc, pomona, ca                                                                 11/00 c 6/03                                                 

collector, bdw &associates, ontario, ca                                                                                             3/97 c 11/00     


~ key achievements ~

  • appointed most valuable collector, by drive financial (12/07, 1/08)
  • recipient, sales agent of the month (4/04, 5/04) and listing agent of the month (5/04) awards from century 21
  • repeatedly recognized by household finance for outstanding individual and group performance: top gun award (5/01); quality assurance award (4/01); walk of fame (4/01); collector of the month/department (1/01, 2/01, 3/01, 4/01); best management team entry roll rates (2001, 2002)

professional development            

six sigma ~ time management ~ supervisor success ~ leadership for results ~ tdf theory and application


~ licenses ~

licensed realtor / loan officer, california ~ licensed loan officer, utah and texas

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