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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx ,
xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Career Objective
Driven IT professional seeking a challenging position where expertise in networking, IT issue resolution and technical troubleshooting experience will prove instrumental to company success.
Profile
Results-driven IT professional with extensive experience in networking and troubleshooting operations. In-depth expertise in all facets of computer connectivity, operating system issue resolution, MS Office installations, desktop hardware repair, and printer break/fix issue repair. Recognized for outstanding technical troubleshooting record. Track record for diagnosing problems and consistently delivering effective solutions. Effectively identify and capitalize on opportunities to develop computer expertise. Consistently ensure delivery of quality customer service vital to sustaining and expanding company profits.
Technical
Expertise
Languages: Visual Basic, HTML, CSS, Java Script
Applications: Microsoft Office Suite, Remoting Tools, Active Directory Administration
Operating Systems: Windows 2000, XP, Vista, MS DOS, UNIX
Certifications: A+, Network+, CCNA (Pending)
Professional
Experience
Service Desk Technician Unisys Technical Services 2005-Present
- Actively resolve all computer issues and network connectivity problems on behalf of the employees of a national pharmaceutical manufacturer.
- Successfully install all required applications and provide resolution for error messages and functionality issues for both operating systems and applications.
- Consistently assign work orders to desk side technicians for PCs, network printers, telephone/ network connection issues.
- Efficiently reduce overall average speed of answer by 10% within 4 months.
Computer Technician TSC Industries 2001-2005
- Proficiently handled all site repairs for primary store server and client workstations for LAN.
- Consistently provided hands-on maintenance for servers and point-of-sale computers on local network to facilitate continuous store operations and increase sales.
- Actively supervised the installation of new workstations following store remodel, effectively reducing company expenses by over $3000 annually.
Education
& Certifications
Associates of Science in Computer Network Specialist ITT Technical Institute 2006
Coursework in Computer Science University of Texas at San Antonio 1993
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