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Yyyyyy x. yyyyyy

10144 Arbor Run Drive, Unit 78 Ÿ Xxxxxx, Xxxxxx xxxxxx

 xxx-xxx-xxxx Ÿ


Dynamic, experienced and award winning Mortgage Services Management Professional with a 15 year track record of proving superior leadership, employee development and collections resolution processes in the Financial Services Industry.  Solid experience in default and legal ramifications, back end collections, bankruptcy and foreclosure legalities.  Eager to integrate professional experience and success toward supporting the operations and production goals of a progressive organization. 


Core Competencies:


   Foreclosure and Bankruptcy Default Processing

   MortgageServ/Tracker/CII Systems/NewTrak

   Charge Offs and Tracking

   Forbearance Protocols

   Client Relations/Account Management

   Train, Mentor and Motivate Staff

   Prepare Legal Motions and Complaints

   Business Analysis and Process Improvement

   MIS Tracking and Reporting

   Navigate Complex Legal Requirements


Professional History


HSBC Mortgage Services, Inc, Brandon, XXXXXX                                                                                                                                1998 to Present

Mortgage Services Bankruptcy Unit Manager 

   Oversee day to day operations of the Chapter 7 and Chapter 13 units; provide employee development, supervision and production management for staff, ensuring that all goals are consistently met.

   Spearhead efforts for discharge processes for clients in the Philippines; travel onsite to outsource Bankruptcy Discharge processes from India to the Philippines.

   Provide detailed analysis of MIS reports, identify process deficiencies and facilitate training to address performance gaps.

   Oversee systems testing, and implement streamlined and standardized processing to bring cohesion to testing procedures.

   Critical team member of the Chapter 13 Reconciliation Project, 2003; reconciled over 4000 loans.

   Chairman s Club Award Winner 2000 and 2001, and Walk of Fame Award Winner, 2001 and 2002.


Unit Manager Back End Collections

   Managed 8 240 DOD+ collections staff and 4 skip tracing employees in high volume, daily collections activities; prioritized work xxxxxxow processes, redistributed accounts to ensure timely completion, and improved processes for maximized performance.


Unit Manager Consumer Lending Bankruptcy

   Maintained up to date knowledge of relevant laws and regulations to ensure total compliance with all Federal regulations; leveraged superior experienced based judgment to effectively manage the disposition of escalated accounts, transactions and special projects.

   Reviewed work xxxxxxow processes to incorporate best practices to achieve goals; cross trained staff, implemented comprehensive activity reporting, and spearheaded efforts to automate processes for increased efficiency.


Senior Delinquency Services Specialist

   Provided resolution for escalated client issues; team leader and subject matter expert for Delinquency Services.

   Performed extensive audits for multiple attorneys; identified potential issues, and attended hearing for department.

   Trained, mentored and coached Delinquency Services Representatives and Specialists to optimize collections efforts, and negotiated rewrites from unsecured to secure loan products.


Default Law Group et al., Brandon, XXXXXX - Paralegal                                                                                                                          1997 to 1998

   Leader for the Foreclosure Team; ensured proper timeline management during all legal processes, and prepared notice of action and judgment packages for clients.


Certilman, Balin, Adler & Hyman, East Meadow, NY - Paralegal                                                                                                           1996

   Managed timeline processes for foreclosure and bankruptcy processes; prepared stipulations, notice of settlements and motions for summary judgments.

   Ensured protection for clients interests, and provided ongoing support, information and updates throughout the processes.


Cullen and Dykman, Garden City, NY - Paralegal                                                                                                                      1993 to 1996

   Provided leadership and oversight for 20 paralegals; effectively prepared notice of settlements and motions for Summary Judgments, monitored forbearance agreements, and protests for tax certiorari.


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