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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
objective
proficient it professional eager to contribute advanced repair and troubleshooting, hardware and software upgrades and project management expertise in a challenging desktop support or project management assignment.
career profile
ø aas degree and over 14 years of technical support, operations, troubleshooting, upgrades, configuration, and management.
ø excel in training, coaching and directing top-performing cross-functional teams.
ø strategically coordinate and collaborate with vendors, project managers and customers to maximize performance in facilitating projects and attaining operational goals.
ø effectively define, develop and execute targeted policies and procedures to boost productivity and efficiency.
technology skills
fat, fat32, ntfs, ms windows 2000 professional and server/95/98/me/nt 4.0/3.1, ms-dos, network interface cards, ip addresses, wins, dns, lan, tcp/ip
professional experience
united states department of commerce, census bureau, alameda, ca 2010
office operations supervisor of field operations & technology
appointed office clerical staff, administered oath of office, trained new employees both individually and in groups and assigned various tasks.
supervised personnel engaged in capturing recruiting, personnel and payroll data.
maintained workflow, monitored work status, ensured quality control and adjusted production.
reviewed and certified employee payroll data and reported daily status to supervisor.
serviced and maintained computer equipment.
anuresources, dublin, oh 2009
lead technician
directed team of three technicians reconfiguring bank systems and equipment from wamu to chase.
replaced servers and printers, erased hard drives and imaged all computers to new standards.
configured tcd and other electronic equipment and coordinated with headquarters using bridge line.
cigarette depot/choice liquor/future tech, oakland, ca 2004 - 2009
owner
operated and managed all aspects of these small businesses, including recruiting and training employees, maintaining inventory, performing bookkeeping and controlling p&l.
repaired and upgraded computers, networks, printers, fax machines and laptops.
yyyyyy x. yyyyyy
page two
bank of america 1999 - 2004
it project manager & deployment technician
developed, managed and implemented project planning, communication and framework, including risk assessment and mitigation.
identified dependencies, implemented change management and ensured data compliance.
oversaw creation of data center strategy, cross-organizational team and building management.
coordinated with key partners and subject-matter experts to supply it infrastructure program.
generated status reports for stakeholders and collaborated with project managers.
established relationships with various departments and assisted team member transition post-project.
trained, mentored and directed other team members.
imaged pcs and laptops, added and mapped printers and faxes and deployed new equipment.
intek information systems, hayward, ca 1996 - 1999
desktop technician
managed support functions, slas, best practices, direct client interactions and relationships.
provided phone-based, hands-on and remote technical support for hardware and software.
assisted software and hardware rollouts, upgrades and companywide maintenance.
responsible for help desk and call center operation, staff training and customer service.
streamlined existing customer service processes and created new policies.
education
heald college, hayward, ca
associate of applied science degree 1997
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