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yyyyyy x. yyyyyy                                    little bird house - san pedro, ambergris cay, belize

01xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

 

objective

productive team leader eager to contribute dynamic operations, coordination, project management and customer service skills in a senior hospitality management role actively supporting a progressive company in maximizing operational performance.

 

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career profile

ø  over 17 years of diversified international hospitality operations management experience.

ø  career built with leading resorts and hospitality organizations in the latin american, caribbean and canadian markets.

ø  proven capacity in all facets of service standards improvement.

ø  adept in facilitating guest services and achievement of guest satisfaction.

ø  recipient of award by japanese prime minister for work on city asia-pacific conference.

ø  strong focus on maximum occupancy and adr.

ø  knowledgeable in staff recruitment, development and management.

ø  familiarity with front office, reservations, housekeeping and special events.

ø  skilled in sales, promotions and marketing.

ø  solid experience in all phases of project planning, research, design, scheduling and implementation.

ø  ich certification.

ø  canadian citizen, belize resident with work permits for mexico and cayman islands.

 

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professional experience

xanadu island resort, ambergris cay, belize, central america                                                      2006 - present

guest services manager

       upgraded service standards and achieved standings on trip advisor from #8 to #1 in region.

       attained top 10 national ranking.

       oversee all aspects of guest services and guest satisfaction.

       organizational prestige attracted travel channel scouts leading to xanadu resort being featured on samantha brown show latin america tour.

       expanded resort occupancy and adr, a direct result of improved service.

       designated to assume gm role in october, 2008.

 

hamanasi dive and adventure resort, belize, central america                                                         2004 - 2006

guest services manager/assistant resort manager

       retained by #1 resort on trip advisor for belize and central america.

       facilitated launch of s.o.p's and improving service standards.

       oversaw daily m.o.d shifts, opening/closing and banking.

       managed front office, reservations, housekeeping, weddings and special events.

       successfully automated all gift shop items into advanced inventory system while restructuring shop and increasing retail revenues significantly.

 

mermaids boutique, little cayman beach resort, cayman islands, b.w.i.                                        2003 - 2004

manager/buyer

       tasked as manager of largest retail operation on smallest cayman island.

       orchestrated purchasing, sales and promotions.

       originated design, displays and opening/closing.

       upgraded profit margins to consistent 50-60%.

       planed and implemented community newsletter.

 


yyyyyy x. yyyyyy

page two

 

 

 

 

royal hideaway resort and spa, playa del carmen, mexico                                                           2001 - 2003

director of sales and marketing

       assigned by this 5-star 200-suite all-inclusive flagship resort for occidental-allegro to act as international sales manager and director of sales and marketing.

       traveled extensively while hosting multiple fam and site inspections.

       appeared on travel channel and coordinated with leading hotels of the world to position royal hideaway as top choice for incentive group travel.

 

kimpton hotels pacific palisades, vancouver, canada                                                                   1997 - 2001

conference services manager

       hired by 233 all-suite 4-star hotel.

       directed sales and event organization including small groups.

       served as member of the canadian special events society.

 

 

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earlier background

prior to 1997, served as catering manager, crowne plaza hotel georgia, vancouver, canada; catering co-coordinator, holiday inn vancouver centre, vancouver, canada; and field office manager/event coordinator, the inn at king s crossing, abbottsford, canada.  in these assignments, built outstanding operations, catering, event management, service attainment, training and staff supervision skill sets.

 

 

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education

multiple industry-sponsored professional development and training courses focusing on service standards, customer relations, operations, supervision and cost control.

 

ich certification

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