details-driven professional eager to contribute solid customer service skills across multiple industries, as well as

knowledge gained from b.s. in business administration / accounting, toward maximizing an employer s success.

 

profile

 

         offer over 5 years of experience in cross-functional customer service roles to include success within multiple data entry, technical support, troubleshooting, and multimedia research capacities.

 

         exhibits sharp attention-to-detail and creative problem-solving proficiencies.

 

         skillful in the analysis and interpretation of statistical data in coordination with key company objectives.

 

         multitask within deadline-driven environments and strategically prioritize and coordinate workflow to optimize productivity.

 

         contribute strong communications talents toward interfacing with all levels of business representatives.

 

         fluent in russian and english languages.

 

professional synopsis

 

        apply solid communications skills toward responding to product inquires (i.e. salesforce, sbc yahoo dsl service), as well as identifying, researching, and resolving diverse business challenges to guarantee seamless operations at all times.

 

        demonstrate dynamic industry knowledge toward working on company-specific software to eliminate content-based spam.

 

        utilize broad scope of technical proficiencies to troubleshoot hardware / software and internet applications issues.

 

        contribute superior attention-to-detail and multitasking abilities instrumental in proficiently entering survey data into microsoft access databases to include regularly performing at above-average productivity levels.

 

        expertly comply with key data management procedures to ensure accuracy of entered information, along with supporting effective uniformity of data standards and following up on critical discrepancies.

 

        support company members with multifaceted connectivity and registration processes to maximize systems efficiency.

 

employment history

 

customer service agent

customer service agent (temporary assignment)

customer service agent

customer service agent

teletech, north hollywood, ca                                                                                                                                                         2004

 

education and technical proficiencies

 

bachelor of science in business administration / accounting

california state university, long beach

 

microsoft office suite • microsoft access • intuit quickbooks • salesforce

internet applications • alpha-numeric data entry