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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx


Customer and Public Relations Specialist

Client Relations ~ Staff Supervision~ Quality Assurance


Dynamic leader with years of demonstrated success as a relationship cultivation expert.  A strong leader, an effective communicator, and most of all, a customer driven professional, capable of developing customer service programs resulting in increased loyalty and retention to the company. 


Qualifications Profile


Ø  Strong public relations background with the ability to work independently on multiple projects simultaneously with specialized knowledge of conflict management, problem resolution methods, community relations, client development practices, presentation skills, as well as forming collaborative relationships both internally and externally.   

Ø  Comprehensive understanding of productive communication techniques due to advanced training regarding information management.

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.

Ø  Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

Ø  Consistently focus on ensuring development of high-standard operational protocols. 

Ø  Proven ability to adapt strong process knowledge and technical skills to diverse organization needs.


Professional Career Track


Operator Supervisor, Veolia Transportation Corporation                                                     1996-Present


  Main responsibilities include various technical support functions regarding bus operations.

  Comprehensive oversight and supervision of 300 bus operators.

  Monitor staff s on time performance, uniforms and conduct.

  Conduct investigations involving bus accidents and incidents as needed.

  Diagram and submit various reports for review to city prosecutor s office and Veolia Transportation.

Sales Specialist, Bally s Fitness Club                                                                                         1996-1997


  Main responsibilities included development and implementation of comprehensive sales and marketing plans to increase product exposure into existing as well as potentially new markets. 

  Developed and executed customer service initiatives for loyalty and retention.

  Explained features and benefits of products to customer base.

  Conducted educational presentations to customers while utilizing bridging techniques, managed market messaging and use of appropriate and approved product collateral.


Police Officer, Phoenix Police Department                                                                                1976-1996


  Main responsibilities included working in various details including, Homicide, Robbery, Burglary, Community Relations and Patrol Bureau.



Academic Credentials


n Phoenix Police Academy C Graduated

n High School Diploma








Yyyyyy x. yyyyyy









Recent research into COMPANY NAME prompted me to immediately update my resume for your review.   Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I offer several years within the community relations sector in various settings.  I have also worked as a technical advisor in numerous forms, so I understand this subject matter from many different levels.  I am eager to apply my specialized skill set in communications, marketing, and client relations to an organization in need of a professional who can increase market shares, penetrate untapped clientele niches, as well as build strong relationships among peers and customers alike.

            I am an exceptionally hard worker and my peers consider me a strong team player.  My enthusiasm comes from utilizing my skill set to benefit the organization and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers.  I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team.  I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.

            After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement.  I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  Please contact me sooner if you wish to talk before then.  I look forward to speaking with you.


Yyyyyy x. yyyyyy












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