~ Eager to contribute exceptional administrative, organizational and customer relations expertise toward supporting a dynamic employer in optimizing bottom-line performance. ~
Deliver unparalleled office and operational support via outstanding prioritization, multi-tasking and report-writing talents; excellent knowledge of health insurance and legal fields.
Exemplary ability to work both independently and collaboratively, maintain confidentiality of files and documents, and leverage discretion and sound judgment to make decisions.
Adeptness in correspondence, calendar management, executive support, file maintenance, bookkeeping, budget tracking, and meeting logistics.
Excel in driving HR functions spanning interviewing, hiring, orientation, and benefits administration.
Sharp blend of vendor relations, communication, interpersonal, and problem solving skills.
Highly respected for attention to detail and deadlines, professionalism, solid judgment, and integrity.
Extremely versatile; quickly adapt to new roles, responsibilities, technologies/software, and environments.
Aviva USA/The Palmer Group, Des Moines, IA, 2008 to 2009
Compliance, Consumer Resolution Team
- Utilized A2K, MS Access, Web Log, AS400 Mainframe, AS400 Topeka and FASAT technologies to input consumer complaints.
- Applied significant administrative talents toward conducting research, requesting agent statements, preparing documents for imaging, and managing correspondence.
- Participated on special projects for Minnesota Attorney General s Office.
Advanced Field Services, Columbia, SC, 2006 to 2008
Demonstrated versatility and an autonomous work ethic in providing fulfillment services for interior and exterior property observation surveys, replacement cost valuations, property surveys, and digital photography services.
Meticulously inspected and photographed rental, owner-occupied, and vacant housing to identify hazards/conditions and exposures.
Scheduled appointments with property owners to obtain details regarding occupancy, residential safety features, and heating/cooling/water assessments.
Benchmark Foam, Inc., Watertown, SD, 2007 to 2008
Performed full spectrum of office functions inclusive of report preparation, purchase order administration, filing, website maintenance, customer service, and new client account set-up.
Leveraged polished organizational skills to manage 8-line telephone system, coordinate meetings and presentations, and handle travel arrangements.
Contributed to accounts payable and receivable functions, accurately prepared bank deposits, and directed creative activities related to marketing collateral development.
Proficiently planned, coordinated and executed lean manufacturing meetings and processes.
Yyyyyy x. yyyyyy ~ Page 2 of 2
Professional Experience continued
Ford Law Office, Watertown, SD, 2002 to 2007
Law Office Manager & Civil Litigation Paralegal
Demonstrated outstanding expertise in broad-scope legal support encompassing research, scheduling trials and hearings, maintaining client caseload, and communicating with the Court.
Expeditiously prepared legal pleadings, depositions and correspondence, coordinated meetings and presentations, interviewed potential clients and witnesses, and managed office accounting.
Applied considerable knowledge of medical terminology, CPT and ICD-9 knowledge to review and interview patient medical records, communicate with private insurance companies as well as Medicare and Medicaid, and submit primary, secondary, and tertiary insurance claims.
Supervised, mentored and delegated tasks to administrative assistant.
Contributed excellent human resources capabilities toward interviewing and hiring staff, creating office policy manual, and administering employee benefits.
Complete Care Chiropractic, Brookings, SD, 2000 to 2002
Office Manager and Chiropractic Assistant
Drove efficient office operations by managing billing and account reconciliation, processing insurance claims, interviewing new patients, answering telephones, and maintaining inventory.
Supported and directed HR functions by maintaining employee insurance, hiring new staff, devising clinic policies and procedures, and supervising receptionist.
As Chiropractic Assistant, provided therapy to patients via electric muscle stimulation, ultrasound, traction, and stretching techniques.
Staff Assistant, SDSU Alumni Association, Brookings, SD, 1999 to 2000
DSD/Scanning Coordinator, Hy-Vee Food Store, Brookings, SD, 1997 to 1999
Merchandising Coordinator, Hogg Restaurant Service, Aberdeen, SD, 1995 to 1997
Bachelors Degree, Sociology/Criminal Justice, high honors C South Dakota State University
Training & Continuing Education:
Lean Manufacturing 101 C Dakota MEP, 2007
Judgment and Legal Analysis; Written Communication; Ethics C National Association of Legal Assistants, 2005
Essential Litigation Skills; Document Gathering, Production & Management for Litigation Paralegals; Trial Preparation From Start to Finish for South Dakota Paralegals C Institute for Paralegal Education, 2003 to 2004
Requesting Medical Records According to HIPAA C South Dakota Paralegal Association, 2003
Effective Office Management C South Dakota Chiropractor's Association, 2001
Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Adobe Acrobat, QuarkXPress, SmartDraw, Great Plains, Goldmine, MedSoft, AS400, A2K, typing speed of 77 wpm, 10-key touch
Hiring Agent Name
Please accept this letter and accompanying resume in application for the <insert job title/position> opportunity that is currently available. In advance, thank you for your time and consideration.
I bring to you an exceptional background in customer service and office administration, solid experience in both in health care and legal capacities, and substantial technical, organizational, and accounting expertise. To complement these qualifications, I offer exemplary planning, decision-making, analytical, research, and report-writing skills.
As a proactive contributor to your organization, you will find me to be a self-motivated professional committed to supporting you in achieving your objectives through diligence, adaptability, and dynamic interpersonal skills. I am confident that I could be a valuable asset to your company, and look forward to interviewing with you in the near future.
Yyyyyy x. yyyyyy
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