yyyyyy x. yyyyyy east apache boulevard #0000 xxxxxx xxxx , xxxx , xxxxx 00000
auto finance specialist eager to contribute broad-ranging operations and delinquent payment collections background in a finance/repossession role.
ø several years of experience in team management, collections, repossession, documentation and operations.
ø effectively define, develop and execute operations to boost productivity and efficiency.
ø strong leadership abilities in directing operations in challenging and stressful environments.
buckeye title loans/checksmart 2007 - present
second shift supervisor
recruited to perform broad-based financial service duties.
place 25 outbound calls per hour and handle inbound 30-60 day delinquent accounts calls.
complete reports for submission to director and regional manager concerning store percentages, missing payments, amounts of interest waived, individual collector performance, abandoned vehicles and impounds.
send out and close repossessions and maintain contact with repossession agencies.
supervise team of collections personnel.
meet/exceed organizational objectives on a consistent basis.
deliver exceptional and positive customer relations.
maintain currency in industry standards.
donovan s steakhouse 2006 - 2007
maintained comprehensive knowledge of menu items and wines.
assisted team captain in ensuring customer satisfaction.
northeastern university, boston, ma
bio-medical engineering studies
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