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yyyyyy x. yyyyyy

xxxxxx se chelsea morning dr.

clackamas, oregon 97086

phone: (xxx-xxx-xxxx


efficient and highly-organized travel industry specialist eager to contribute extensive experience as well as dynamic customer service, interpersonal, and communication skills toward actively supporting a progressive organization in optimizing results.



~ key qualifications ~


         versatile,  conscientious and resourceful with superior time management and prioritization skills; able to balance multiple tasks simultaneously.  

         excels in forging strong customer relationships; demonstrates respect and courtesy to ensure and maximize satisfaction and repeat business.

         substantial experience in both domestic and international travel arena; equally proficient in leisure and corporate travel segments.

   detail-driven and personable team player who consistently exhibits self-reliance and strives to achieve perfection in all endeavors.

   self-directed and dependable; extensive experience in working autonomously without supervision.

         meticulous problem solver with an unwavering ability to gain customer confidence and satisfaction.

         thorough knowledge of travel management information systems, and business travel trends and issues.


~ professional experience ~


rosenbluth / american express / tq3navigant travel, portland, oregon, 2001 to 2006

senior travel counselor

         managed kaiser permanente account, demonstrating excellent skills in handling a heavy call volume, steering policy compliance, and in coordinating air, car, hotel and rail reservations.

         applied dynamic problem solving abilities to swiftly and effectively respond to complex domestic and international travel and accommodation requests.

         provided information to clients regarding passports, visa requirements, customs regulations, and currency rates.

         consulted and collaborated with preferred vendors regarding special requests.

         managed administrative needs encompassing ticketing, exchanges, file management,  invoicing, and sales reports.


rosenbluth travel, portland, oregon, 1999 to 2001

senior customer service agent

         exhibited outstanding customer service savvy to manage sun microsystems account.




yyyyyy x. yyyyyy ~ page 2 of 2


professional experience continued


         investigated and expeditiously resolved customer service issues and expense discrepancies.

         spearheaded full spectrum of corporate travel administration inclusive of vip service, limo reservations, passport/visa arrangements, and meeting room reservations.

         generated spreadsheets and submitted weekly reports to corporate office for issued, exchanged, refunded and expired tickets.


cruise clearinghouse, portland, oregon, 1994 to 1999

senior cruise counselor

         exercised exceptional sales talents to rank in 2nd place for 5 consecutive years; successfully booked 275 to 380 cruises annually.

         forged, nurtured and maintained strong relationship with vendor.

         effectively and knowledgably marketed and promoted specials to sign numerous group travel contracts.

         leveraged solid organizational strengths to prepare and process invoices, compile sales reports, and perform diverse administrative functions.

         played a pivotal role in company earning carnival cruise line s agency of the year award.


ustravel, portland, oregon, 1992 to 1994

leisure travel counselor

         adeptly served vip corporate travelers by selling leisure/vacation packages via preferred vendors.

         sold and scheduled cruises and promotions for domestic and international air, car, hotel and rail. 

         advised clients in passport and visa requirements.



earlier experience includes: avanti travel, portland oregon, 1988 to 1992



~ education ~


certified cruise counselor


american airlines-sponsored training


emmett travel school, portland, oregon


computer training: apollo and sabre airline and reservations systems software;  microsoft excel and word


avanti-sponsored training






yyyyyy x. yyyyyy

xxxxxx se chelsea morning dr.

clackamas, oregon 97086

phone: (xxx-xxx-xxxx








hiring agent name





dear _______________:


are you seeking a results-focused, home-based travel agent to support your company in maximizing performance?  i am currently exploring telecommuting opportunities, and am interested in joining your team.  to acquaint you with my qualifications, i m submitting my resume for your review.  in advance, thank you for your time and consideration.


as demonstrated, i offer 20 years of experience in international and domestic travel for corporate and leisure market segments.  i excel in efficiently handling the complete sales transaction and associated administrative functions including contract management, reservations, report preparation, problem solving, and follow-up.  i also possess strong communication skills vital to determining and responding to customer needs and forging proactive vendor relationships. 


as a member of your team, i will consistently exhibit a steadfast commitment to providing quality service and a dedication to playing a large role in achieving and surpassing goals.  i am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.


professional regards,




yyyyyy x. yyyyyy

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