information technology director
ø technology savvy and proficient in multiple software applications and hardware systems with specialized knowledge of database administration and application development.
ø technical and customer service background with the ability to work independently and manage multiple projects, with specialized knowledge of installation, configuration, and troubleshooting of windows 2000 operating system and windows 2000 server.
ø experience in all phases of customer service and high end delivery methods, including hardware and software troubleshooting.
ø excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.
ø competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.
ø able to reduce it costs for organization through in-depth knowledge of efficiency best practices.
ø manage and support multiple projects as well as maintain oversight of project management functions for all it projects.
ø redesign existing components by analyzing and identifying areas for improvement.
ø test new components and performs bug fixing.
ø obtain and manage customer requirements.
ø consult clients/colleagues concerning the maintenance and performance of technology systems and asking questions to obtain information, clarify details and implement information.
ø problem-solving to meet the needs of the project
ø possess strong organizational and analytical skills.
ø highly adaptable in quickly changing technical environments.
ø certification c microsoft certified systems engineer, pittsburgh technical institute
ø certification c a+ computer technician, pittsburgh technical institute
ø certification c microsoft network professional plus, pittsburgh technical institute
ø training - windows 2000 professional and advanced server, dhcp, dns, active directory, ip addressing, network design and implementations.
ø training - internet security and acceleration server.
ø training - operating systems-topics included system files, installation and upgrading, software/program installation, system tools, performance enhancement, and troubleshooting the operating system including windows 95, 98, nt, and 2000.
ø training - hardware-covered all system components to include: system bios, expansion buses (pci, eisa, vga), resources, (irq s, i/o addresses), cpu s, motherboards/expansion cards, cabling, scsi, printers and various other aspects of computer hardware and peripherals.
ø training c networking topics included, networking topologies, protocols, configuration, ip addresses, cabling standards, and implementation of a network in windows 95, 98, nt, and 2000.
it support specialist, cumberland county sheriff s office 2005-2009
primary responsibilities included providing comprehensive technical support to the sheriff s office employees regarding personal computers, software programs, and peripheral equipment.
diagnosed and coordinated installations, upgrades and repair of computer hardware and software.
administered support for windows server 2000 and 2003, windows xp and office suite to include exchange server and outlook. perform daily preventative maintenance and provide user support and training as needed.
it support specialist, netcom business solutions, inc. 2002-2005
primary responsibilities included extensive it support for school systems and numerous small businesses.
acted as warranty repair sme for hewlett-packard and compaq.
conducted and maintained network and help desk support for local businesses.
territory sales representative, marketsource, llc 2002-2005
primary responsibilities included acting as territory sales representative at local stores for hewlett-packard and compaq products.
directly assisted patrons to purchase hewlett-packard and compaq computers, printers, and accessories based on specific needs.
name here of recipient
name here of company
dear recipeint name:
recent research into company name prompted me to immediately update my resume for your review. based on my knowledge of this company, i am very interested in interviewing for state position you are seeking. i offer several years within various industries as a client solutions and customer service professional. i have also worked as an it technical advisor in numerous forms, so i understand this subject matter from many different levels. i am eager to apply my specialized skill set in communications, technology support, and client relations to an organization in need of a professional who can increase market shares, penetrate untapped clientele niches, as well as build strong relationships among peers and customers alike.
i am an exceptionally hard worker and my peers consider me a strong team player. my enthusiasm comes from utilizing my skill set to benefit the organization and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers. i am also capable of assimilating into a new environment easily and feel that i could quickly become part of your team. i enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. i am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.
after your review of my resume, i hope you will agree that this would be a mutually beneficial arrangement. i plan to call you early next week. at that time, i can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting. please contact me sooner if you wish to talk before then. i look forward to speaking with you.
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