Senior-Level Technical Professional eager to contribute an exceptional blend of management and technical expertise toward supporting a dynamic company in optimizing bottom-line performance.
Offering solid talents in project and program management, systems engineering, network design, technical support, team leadership, and process improvements.
Adept at analysis, development and management of disaster recovery strategies and contingency plans, LAN/WAN administration, quality assurance, customer/technology needs assessments, and business impact analysis.
Full life cycle project management proficiency with an emphasis in secure network design, systems analysis and integration, strategy development, and best practices implementation.
Excel in change management, IT policy and procedure development, and identifying cost savings.
Results-driven leader who effectively develops, motivates and leads top-performing personnel.
Strong experience in fiber optic network management from prior employment at Hudson Valley DataNet.
Operating Systems: Windows 98/ME/XP/2000/Vista, NT 4, 2000/2003/2008 Server, Solaris 9, OSX
Software: Microsoft Project, Active Directory, Active Directory 2K/2K3, Group Policy (GPMC), Microsoft Office, Macromedia Dreamweaver, Adobe Photoshop, Symantec Backup Exec, McAfee EPolicy Orchestrator , PeopleSoft, MS Visual C++, Apache, Microsoft Exchange 5.5/2003/2K7, Epicore Clientele CRM, MS Visio, IBM Magic, ACT, DELL OpenManage, Cisco IP Telephony, PHP/MYSQL, Cisco Transport Manager, HP Openview
Hardware: servers, firewalls, switches, routers, load balancers, tape arrays, Sonicwall Appliances, SAN & NAS Devices, UPS equipment, network test equipment
MD, 2008 to Present
Function in a consultative capacity for company s clients, effectively merging IT infrastructure and solutions with clients business goals.
Actively participate in and/or oversee full customer support, project planning and project management for 50 clients throughout Baltimore, Maryland and Washington metropolitan area.
Maintain Microsoft Windows NT, 2000, 2003, and 2008 Active Directory domain architectures with up to 250 nodes.
Demonstrate outstanding analytical skills in assessing clients technology requirements, recommending custom solutions, facilitating operating system installations and maintenance, applying software patches, and performing back-ups on Windows and Macintosh environments.
Employ excellent communication skills in providing end user support and software training.
Compile and maintain complete and up-to-date documentation for clients network infrastructure.
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Professional Experience continued
Leverage ITIL framework, concepts and best practices to streamline and expedite daily operations.
Relied upon to provide Tier II and II support to clients having in-house IT personnel.
ProPoint Technologies LLC, MD, 2006 to 2008
Project Manager / Senior Technical Advisor
Exhibited proven management acumen in directing strategy planning and project coordination for clients throughout Maryland and Pennsylvania.
Supervised and managed network engineers and consultants, consistently emphasizing client satisfaction, professionalism, and productivity.
Drove cooperative and collaborative efforts between various technology vendors.
Determined IT budgets and presented client proposals geared to boost efficiency, reduce costs, and strengthen competitive positioning.
Led SDLC team in implementing centralized web-based helpdesk that successfully reduced customer support calls by 30%
Deployed HIPAA-compliant EMR and PMR solutions for numerous medical clients.
BMW of North America (Towson/Bel Air Dealerships), MD, 2005 to 2006
Director of Information Technology
Directed IT operations spanning four dealerships with full accountability for policy and procedure development, (ISC)2 compliance, and installation of Active Directory domain architecture.
Proficiently administered 200-node environment for both VoIP and data.
Project-managed expansion to launch second corporate site consisting of parallel network with fail-over capabilities.
Led team of systems analysts in evaluating and selecting new inventory tracking system.
Championed implementation of Change Order Management System to meticulously monitor infrastructure changes.
Applied strong critical thinking abilities toward formulating comprehensive disaster recovery plan.
Configured and launched web-based helpdesk/knowledge base system featuring status tracking and solutions for network repairs and outages.
MEDEX Assistance Corporation, MD, 2004 to 2005
Participated in design and implementation of a Windows 2003 Active Directory infrastructure on a 100+ node network in a 99.999% uptime medical environment.
Steered compliance with HIPAA and guided Group Policy implementation, NTFS security permissions, disaster recovery planning, patch management, printer configurations and user rights support.
Spearheaded desktop rollout project, effectively creating decommissioning schedule and reinstatement procedures to achieve business continuity and minimize workflow interruption.
NOC Engineer (1099 Contractor), Hudson Valley DataNet, NY, 2000 to 2004
Network Administrator, Cornell University, NY, 1998 to 2001
Bachelor of Science in Computer Information Systems, Towson University, MD
CISSP (in progress) C Anne Arundel Community College
Certified Sonicwall Security Administrator C Sonicwall
Microsoft Certified Systems Engineer Boot Camp, Ft. Lauderdale, FL
HIPAA Training C MEDEX Assistance Corporation, Towson, MD
Hiring Agent Name
Are you seeking a results-focused, solutions-oriented IT Management Professional to support your company in maximizing performance? I am currently exploring new opportunities, and am interested in joining your team. To acquaint you with my qualifications, I m submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated, I offer 12+ years of technical and managerial experience, and excel in project management, team building and leadership, driving technical support operations, and IT strategy planning. I also possess first-rate communication skills vital to determining and responding to client needs and forging effective relationships.
As a member of your leadership team, I will consistently exhibit dedication to playing a large role in achieving and surpassing goals. I am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.
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