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Yyyyyy x. yyyyyy                                 0000 xxxxxx xxxx , xxxx , xxxxx 00000



Career Objective                                                                                            

Performance-driven Business Analyst with expertise in integrating Technology Solutions with Operations eager to contribute talents toward actively supporting a progressive organization in maximizing results



Ø  Offer approximately 8 years progressive IT experience in planning, directing and implementing critical projects focused on innovative information technology, telecommunications and end-user solutions.

Ø  Comprehensive background in project management, refining business requirements and performing gap analysis & project justification.

Ø  Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

Ø  Proven value and dedication as a team member, as demonstrated by longevity and progression throughout career.

Ø  Dynamic communication, presentation, relationship building and problem-solving abilities.

Ø  Excel at interacting with broad populations including senior management, sales and customer service staff as well as clients and external contractors.


Areas of Expertise                                                                                         

Project Management/Business Analysis                          Technology-Driven Solutions Implementation

Process Analysis & Redesign                                        Project Tracking, including Change Control

Cost & Resource Budgeting & Planning                          Management of Cross-Functional Teams

System Solution Architectures                                       Project Methodology Creation and Refinement


Key Achievements                                                                                            

Ø  Innovatively designed and executed test plans and procedures for acceptance testing of new or modified applications and/or systems in an environment of diverse development platforms, computing environments, software, hardware technology and tools. 

Ø  Substantially enhanced project efficiencies by steering creation and definition of standard test environments, plans and scripts.

Ø  Directly led internal business efforts to successfully stabilize the infrastructure and improve business defined service levels.

Ø  Effectively coordinated a massive pager audit project resulting in an annual savings of over $1 million.

Ø  Organized the telephone audit of 30,000 telephone lines leading to a cost-savings of $12 million.

Ø  Successfully reduced backlog of customers waiting for implementation by over 75%.

Ø  Independently designed new staffing schedule to improve nighttime coverage and reduce overall overtime costs.

Professional Experience                                                                               

Bank of America                                                                                   2001-2003, 2005-Present

System Engineer - Charlotte, NC (2007-Present)

  Contribute solid technical expertise and problem-solving skills in analyzing business requirements and existing operating systems.

  Proficiently design and configure new systems to meet user requirements for a function or unit, utilizing both new and established technologies.

  Drive all hardware/software system reviews, recommending the appropriate computer platform, work stations and communication linkage required to support mainframe, client server business processes and information flow.

  Strategically define, develop and execute corporate-wide hardware and software standards instrumental to boosting productivity, efficiency and quality of multi-site operations.

  As a seasoned/proficient technical resource, maintain full accountability for contributing vast technical knowledge and capabilities as a team member.

  Collaborate directly with senior management in strategizing staffing, budget and personnel.



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Bank of America                                                                                   2001-2003, 2005-Present


Project Manager - Charlotte, NC (2006-2007)

  Promoted to build and establish key relationships and liaise effectively between Lab Services and the line of businesses; coordinated initiative project management and prioritization across the organization.

  Cost-effectively allocated and administered the initiatives budget supporting enterprise-wide operations and managed the portfolio of projects for the line of business.

  Focused on facilitating business-initiated technology-driven solutions implementation; collaborated with the business and development groups to execute new initiatives and led internal line of business efforts to stabilize the infrastructure and boost service levels.

  Conducted comprehensive analysis and design of documentation surrounding new or modified QA procedures and standards.

  Applied QA knowledge and analytical abilities in supporting the development and implementation of QA metrics for assessing the quality of delivered applications and information systems. 

  Exhibited solid leadership qualities in mentoring and motivating less experienced team members.

Project Manager / Support Partner (Contract for Bank of America/EDS) - Provo, UT (2005-2006)

  Proactively provided quality technology products and service alternatives as it applies to the line of business, including financial transparency, service selection, and product recommendation.

  Served as the primary project integration liaison between EDS and Bank of America, contributing dynamic communication and interpersonal relation talents.

  Acquired valuable experience in controlled budgeting, risk factor assessments and project plan creations, with strong focus on optimizing productivity and efficiency.

  Oversaw the planning, scheduling, and resource/cost forecasting of small to large IT projects, managing technical details, timelines and milestones effectively.

Telecommunications Analyst - Concord, CA (2001-2003)

  Worked directly with business unit and systems management in collecting data and/or voice communications requirements for the bank.

  Recognized as Blackberry subject matter expert, managing all ordering, installation, and troubleshooting.

  Resourcefully handled the project management of network for change records for production network; supported the installation and maintenance of data and/or voice communications equipment.


Parlant Technology Inc. - Provo, UT                                                                               2004-2005

Project Manager

  Steered the structuring and implementation of results-driven information technology implementations, upgrades, conversion and recovery, substantially improving performance.

  Identified and addressed existing and potential issues and created proactive upgrades and enhancements for optimal results.

  Supervised and led a team assigned to a specific initiative or portion of larger projects, planned and coordinated workflow and assigned projects to optimize utilization of human capital and operational resources.


Cellular One - San Francisco, CA                                                                                    2000-2001

Help Desk Analyst

  Effectively managed a function within the technology support center, while supporting multiple systems through maintenance, modification and problem resolution to promote ongoing delivery of services and/or operations. 

  Oversaw multiple applications/ development projects and major complex initiatives in a small area of the development function. 

  Spearheaded diverse administrative activities including budget maintenance and personnel management.



Bachelor of Science in Management (Financial Management) - Marriott School of Management, Brigham Young University, 2001


Yyyyyy x. yyyyyy                                 0000 xxxxxx xxxx , xxxx , xxxxx 00000














Hiring Agent Name


Company Name


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I am currently seeking a challenging career opportunity and am submitting my resume for your review.  In advance, thank you for your time and consideration.


As demonstrated, I offer over 8 years of experience in designing, developing and implementing innovative, technology-driven business solutions for diverse employers and their key clientele.  I excel in driving projects from concept and development through timely, cost-effective delivery, building and leading productive teams, defining and resolving inefficiencies, and optimizing overall operational performance.  I also possess strong communication skills vital to determining and responding to customer needs and forging proactive vendor relationships. 


As a member of your staff, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.







Yyyyyy x. yyyyyy



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