YYYYYY X. YYYYYY
Dynamic, creative, and experienced Senior Level Information Technology Executive with a track record of providing critical leadership for the implementation of next-generation technology solutions to support aggressive requirements of high-level business applications. Superior talent for interpreting customer requirements, delivering high level support and driving system capabilities to maximize business performance and minimize costs. Respected leader with the ability to analyze and disseminate technical information to audiences of all levels. Seeking a Senior Level IT Management role with a progressive organization that values leadership, technical aptitude and a solid professional history. Core competencies include:
Strategic Planning and Execution
Assemble/Train High Performance Teams
Optimize Business Processes
Continuous Improvement Standards
High-Level Technical Support/Resolution
Persuasive and Effective Communicator
Business Analysis and Process Improvement
Contract Negotiations & Vendor Management
Rapid Deployment and Cost Containment
Server & Desktop Virtualization
2010 to Present: JPMChase, Jersey City, XXXXXX- Program Manager, Virtual Server Infrastructure
Drive program management strategies for infrastructure development; collaborate with internal business units to identify business needs and recommend technology solutions to optimize business results.
2009 to 2010: Uni-data Communications, Flushing NY - Consultant
Provided consulting services to make recommendations on pricing strategies for outsourcing services; improved internal business processes when new clients were on-boarded.
Assisted managed service provider in developing service offerings and identifying efficiencies that could be achieved post transition of contracts.
2007 to 2009: Liberty Science Center - Jersey City, XXXXXX - CIO Consultant
Maintained accountability for all applications, IT infrastructure, computer systems, theatre operations, and audio visual & educational technology.
Led a critical re-design of business processes to optimize productivity; stabilized the IT environment to enhance effectiveness and contributed to a significant reduction in costs.
2007 to 2009: JP Morgan Chase - IT Consultant/Program Manager
Project managed multiple assignments directed toward building a global virtualized managed service for the server and desktop environments.
Migrated existing lines of business into the managed services platform; established rapport and built credibility with stakeholders.
Defined project scope; assigned project managers to oversee cost, schedule and performance of components.
Aligned program scope with strategic business objectives and modified program to enhance effectiveness and business results.
Applied dynamic communication and presentation skills to update senior management on project outcomes, future opportunities and client issues.
YYYYYY X. YYYYYY
1976 to 2006: Prudential Financial - DVP, Vendor Governance
Began tenure in organization as Director of IT Development, achieved promotion to Director of Personal and Workgroup Computing, Director IT Community Builder, Vice President, Program Office & IT Measurement & Communications, DVP Distributed Computing Operations and finally DVP Vendor Governance.
Provided key leadership for integrating 8 separate IT organizations under a centralized CIO structure.
Developed and implemented standardized processes, best practices and streamlined procedures to deliver ongoing efficiency improvement and cost containment results for IT functions throughout the organization.
Led the on-time deployment of major infrastructure projects for the Prudential Services Company; established performance benchmarks and promoted interdepartmental/interdivisional alliances to drive cohesion and continuity of services.
Performed in-depth cost-benefit and risk analysis to support corporate investments in upgrades, changes and migrations.
Developed IT Staff; provided ongoing coaching and mentoring to assemble a high performance team.
Championed the development of a program management department; designed processes and systems that allowed senior executives to view ongoing progress and results of IT efforts.
Integral in the planning and execution of a separation of the Health Care s applications and infrastructure for divestiture; implemented project initiative and reduced transition costs while providing for a smooth separation.
Led desktop operating system transition to NT and subsequently XP Operating Systems for 30,000 machines.
Spearheaded the build-out of a business continuation site for NYC brokerage staff; identified and deployed 600 workstations and had site up and running in 48 hours and architected a network and voice infrastructure into the newly renovated building.
Integral player on the Procurement Aggressive Sourcing Task Force; reviewed enterprise wide sourcing strategy and implemented new buying procedures to save over $15MM in annual costs.
Implemented highly effective outsourcing strategy for help desk and desktop support, decreased cost per call by 65% and saved millions of dollars in desktop support costs.
Provided leadership and oversight for outsourcing transition team in migrating desktop, network, and server support operations to vendor within 60 days while maintaining continuity of service.
Kean University - Finance Studies
Center for Creative Leadership | Prudential s IT Executive Development Program | Crosby Quality College
Program Management Institute | Disney s Executive Institute | ITIL Training
YYYYYY X. YYYYYY
<Hiring Contact Name>
<City, ST Zip>
Dear Mr./Ms. ____:
I have exxxxxxoyed much success in my career as a Senior Level IT Executive and am ready for additional responsibilities and challenges. Please accept this letter and the attached resume as application for the position of <position here>. I am convinced after reading the description for this position on <location of job ad here>, that I am the ideal candidate for the job.
During my comprehensive career, I have gained considerable process improvement, customer service management and technology integration experience. I have provided critical support to high volume end users and directly impacted the effectiveness of business operations.
I view the technical support that I provide as a critical element to the organizations success, and consider IT to be a strategic partner to all business units. I have the ability to remain calm in crisis situations and provide guidance and reassurance for end users experiencing technical difficulties. My reputation for providing accurate and dependable IT support is well earned, and my dedication to customer service is paramount to my success.
The accompanying resume can give you an overview of my potential for making a worthwhile contribution to <firm or company name>. As a proven leader, I believe it would be mutually beneficial for us to meet. I will call next week to inquire about the possibility of meeting to discuss your organization s goals and how I can help you meet them.
Thank you for your time and consideration.
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