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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (716) 0000 xxxxxx xxxx , xxxx , xxxxx

financial & operations management / project oversight / human capital development

project delivery c quality assurance c analytical problem solving

results-driven operations professional eager to offer cross-functional leadership, management, and communications talents toward supporting an employer in achieving key performance objectives.  particularly astute at proactively identifying potential challenges and providing creative solutions.

key transferable skill sets

 operations oversight • workflow management • concept development • project management • product oversight

situational analysis • timeline adherence • program implementation • productivity best practices

performance benchmarking • viability and longevity planning • research & development

crisis management • high level documentation

qualifications profile

         strong analytical background with the ability to work independently on multiple projects with specialized experience in operational analysis, project oversight, information management, operational efficiency practices, conflict management and effective communication techniques, research and data analysis, strategic planning, organization development and change management.

         skilled at managing multiple projects and leading teams in cross-functional, concerted efforts.

         knowledgeable in numerous facets of business operations thus aiding in bottom line revenue increases.

         excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of the organization.

         competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

         proven ability to adapt strong process knowledge and technical skills to diverse organization needs. 

functional competencies

         ensure delivery of superior customer service and high client satisfaction levels by diligently tracking concerns and presenting issues to relevant parties.

         possess an extensive knowledge of fiduciary practices, policies, and regulations and can apply this knowledge in terms of budgets, forecasting and projections, as well as financial analysis. 

         provide leadership in order to achieve maximum production, including budget control, production timetable, status reporting, client/project team coordination, and quality assurance. 

         technology savvy and proficient in numerous applications and platforms, including: ms office suite, automated financial system (afs), fdts, bony, pims, irex, gcms.



- bachelor of arts c legal studies                                                        state university of new york






professional summary


financial specialist

citi                                                                                                                                         2007 c present


senior commercial loan specialist/supervisor

m&t bank                                                                                                                                     2003-2007


assistant store manager/service operations manager

top supermarkets                                                                                                                        2001-2003


customer service manager

tops supermarkets                                                                                                                       1998-2001


primary job functions: operations management, strategic planning, high level analyses, feasibility and viability plans, management of complex cross functional teams, crisis management and risk mitigation, security and enforcement procedures, both short term and long term management initiatives, valuation and intelligence assessments, project management and adherence, regulatory governance, human capital training programs, client needs analyses.



































yyyyyy x. yyyyyy





name here of recipient

name here of company


dear recipeint name:

recent research into company name prompted me to immediately update my resume for your review.   based on my knowledge of this company, i am very interested in interviewing for state position you are seeking.   i am skilled at operations management and human capital oversight, particularly within the financial sector.  additionally, i am capable of managing multiple projects simultaneously, working with extreme precision, and ensuring that productivity and best practices are implemented across departmental and product lines.

i am constantly researching new areas for my own self edification and adapting to new demands within the market.  additionally, i am accustomed to integrating into various cultures and am experienced at working and collaborating with others.  i offer several years of formal training as well as a diverse professional background.     

i assimilate into new environments easily and feel that i could quickly become part of your team.  i enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. i am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.

            after your review of my resume, i hope you will agree that this would be a mutually beneficial arrangement.  i plan to call you early next week. at that time, i can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  please contact me sooner if you wish to talk before then.  i look forward to speaking with you.


cecile morris

















yyyyyy x. yyyyyy




dear  name:


our meeting this morning was both enjoyable and informative. i want to thank you for taking the time to share with me your thoughts and ideas about the opportunity of joining your organization.

based on our discussion, i am confident that i can make a strong contribution to the company. it seems that you are looking for someone with proven strengths in planning and execution of in-depth and high pressure projects, solid communication and relationship cultivation skills, human capital management and development, along with the ability to manage and motivate teams and a concise understanding of operational environments.   

my key proficiency and career path has been very versatile and my primary work has included problem analysis and resolution, employee efficiency, cost savings, crisis mitigation and containment, relationship building, and aligning my work ethic to company and client needs.


i would welcome the opportunity to do the same for your company. i am very interested and enthusiastic about the possibility of meeting you again. i look forward to hearing from you on date to discuss our next steps.  if i do not hear from you on this date, i will contact you to follow up.


cecile morris









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