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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000


resume bar.jpgobjective

solutions-focused, quality-oriented it professional eager to contribute technical expertise as well as sharp team building and communication skills toward actively supporting company operations.

resume bar.jpgprofile

ø  offer progressive it experience in identifying and troubleshooting technology issues via phone, onsite or remotely, with comprehensive customer service background.

ø  certified in: ccent/ccna, mcp, mcsa/mcse, mcsa: security, mcse: security, security +.

ø  proficient in server administration, system administration and network administration.

ø  experience with call tracking & ticketing software, including peregrine, remedy and various company-dedicated software.

ø  exceptional ability to research and evaluate industry trends and products and use findings toward designing and executing innovative strategies to support clients.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  excel at interacting with broad populations including senior management, staff, clients and external contractors.

ø  highly versatile; quickly master new roles, responsibilities, technologies, and environments.

ø  facilitate smooth communication between staff and senior personnel and expedite workflow to attain objectives.

ø  demonstrate outstanding problem solving and active listening skills; diffuse difficult situations with tact and ease.

resume bar.jpgprofessional experience

computer technician - computer service solutions, inc - de                                              2005-present

  strategically define, develop and execute corporate-wide hardware and software standards instrumental to boosting productivity, efficiency and quality of client operations.

  contribute it expertise toward handling all aspects of networking, custom computer builds, data storage, data migration and virus/malware detection and removal.


helpdesk/onsite support - matrix service - eddystone, pa                                                  2008

  troubleshot all hardware/software system reviews, identified and addressed existing and potential issues and created proactive upgrades and enhancements for optimal results.

  proficiently utilized active directory to create, remove or alter user/pc accounts and citrix environment to access network based applications.

  proactively defined and resolved technical issues in person, via phone or remotely.


cae (technical support c chsi & cdv) - comcast - new castle, de                                   2006-2008

  applied technological expertise and strong communication skills toward acting as first point of contact in responding to customer inquiries, troubleshooting problems and delivering product/service education.

  exhibited solid interpersonal relation skills in collaborating with other departments to ensure expeditious issue resolution and customer satisfaction.

  successfully promoted superior customer service by promptly resolving issues and thoroughly explaining features and benefits of comcast services and upgrades.


onsite support/helpdesk specialist - bank of america - dover, de                         2006

  successfully exhibited it expertise, as well as administrative talents, in troubleshooting and resolving various software/hardware issues for internal bofa employees, utilizing call tracking & ticketing software.


helpdesk analyst (internal support) - bankone/j p morgan chase - wilmington, de           2005-2006

  identified clients technical problems and troubleshot hardware, software, networking, mainframe and telecommunications issues utilizing proprietary databases/knowledge sources.

  trained and motivated staff, playing an instrumental role in the development of top performing team members.

  demonstrated communication skills in clearly explaining issues to clients and walking them through resolution.

resume bar.jpgcertifications

ccent/ccna - internetwork learning center (mt. laurel, nj)
mcp, mcsa/mcse, mcsa: security, mcse: security, security + - ced solutions (atlanta, ga)

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000









hiring agent name





dear _______________________________:


i am currently exploring new opportunities, and am interested in joining your team.  to acquaint you with my qualifications, i m submitting my resume for your review.  in advance, thank you for your time and consideration.


as illustrated by my career background, i have extensive experience in troubleshooting and resolving technological problems.  from supporting high performance teams and facilitating superior client servicing to executing proactive it processes/procedures, i have continually excelled in maximizing performance as a dynamic team member.  i excel in identifying and resolving inefficiencies, introducing technology solutions instrumental to boosting performance and strategically utilizing resources to generate optimal results.  to complement my experience, i offer numerous certifications including: ccent/ccna, mcp, mcsa/mcse, mcsa: security and security+.


as a member of your team, i will consistently exhibit a strong commitment to quality and a dedication to playing a large role in achieving and surpassing goals.  i am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.


professional regards,




yyyyyy x. yyyyyy

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000










contact name

company name


city/state/zip code




dear _______________________________:


i would like to thank you for providing me the opportunity to interview with you and discuss the exciting (title of position applying for) position currently available with your company.  having gained a deeper insight into the job requirements and your objectives, i am confident you will find me a valuable asset in achieving your goals.


as discussed, i am an enthusiastic, disciplined team player eager to launch a successful career as a dedicated member of your staff.  i believe you will find my dynamic (list a few skills/qualifications relevant to the position) skills vital to your operations and look forward to contributing to your success.


should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience.  again, thank you for the enlightening interview.  i look forward to your response.






yyyyyy x. yyyyyy



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