yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

versatile professional eager to contribute comprehensive background toward actively supporting the employer in optimizing performance.

 

profile

 

• talented professional offering over 7 years of solid and progressive experience in sales, marketing and customer service capacities.
• in depth experience in client-focused industries focused on delivering world class customer service.
• capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
• adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
• apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
• dynamic communication, organization, problem solving, and relationship management skills.

 

professional experience

 

finance intake representative university of phoenix                                                      2009-present

• hand-selected to pilot a beta test program for the new florida intake model, reducing at-risk files and increasing ready to start students.
• actively coordinate the development of new program training and implementation of policies/ procedures at satellite campuses.

 

financial service representative university of phoenix                                                      2007-2009

• sharp business acumen and experienced in managing broad scope of financial operations on behalf of students;  resulting in a new student retention of 78% and total student retention of 67%.
• serving as financial advisor, provided individualized counseling to 300 students on all academic financing options.
• consistently maintained compliance with all financial program regulations, including federal title iv stafford loan programs.

 

associate enrollment counselor university of phoenix                                                      2005-2007

• successfully steered recruitment operations to generate high volume enrollment growth on behalf of university.
• proficiently implemented an innovative recruitment strategy resulting in a 96% increase of new contact with potential students and an 85% new-student retention rate.

 

associate manager hertz local edition                                                                              2004-2005

• effectively trained and directed staff and actively collaborated in human resource operation functions such as orienting new staff, evaluating performance and providing guidance/mentoring.
• consistently ensured delivery of quality customer service vital to sustaining and growing a loyal clientele base.

 

professional education

 

mba in global management university of phoenix                                                                     2007

 

ba in communication studies university of kansas                                                                   2001