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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •


versatile professional eager to contribute comprehensive background toward actively supporting the employer in optimizing performance.




  • talented professional offering over 7 years of solid and progressive experience in sales, marketing and customer service capacities.
  • in depth experience in client-focused industries focused on delivering world class customer service.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
  • dynamic communication, organization, problem solving, and relationship management skills.


professional experience


finance intake representative university of phoenix                                                      2009-present

  • hand-selected to pilot a beta test program for the new florida intake model, reducing at-risk files and increasing ready to start students.
  • actively coordinate the development of new program training and implementation of policies/ procedures at satellite campuses.


financial service representative university of phoenix                                                      2007-2009

  • sharp business acumen and experienced in managing broad scope of financial operations on behalf of students;  resulting in a new student retention of 78% and total student retention of 67%.
  • serving as financial advisor, provided individualized counseling to 300 students on all academic financing options.
  • consistently maintained compliance with all financial program regulations, including federal title iv stafford loan programs.


associate enrollment counselor university of phoenix                                                      2005-2007

  • successfully steered recruitment operations to generate high volume enrollment growth on behalf of university.
  • proficiently implemented an innovative recruitment strategy resulting in a 96% increase of new contact with potential students and an 85% new-student retention rate.


associate manager hertz local edition                                                                              2004-2005

  • effectively trained and directed staff and actively collaborated in human resource operation functions such as orienting new staff, evaluating performance and providing guidance/mentoring.
  • consistently ensured delivery of quality customer service vital to sustaining and growing a loyal clientele base.


professional education


mba in global management university of phoenix                                                                     2007


ba in communication studies university of kansas                                                                   2001

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