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yyyyyy x. yyyyyy                                          0000 xxxxxx xxxx , xxxx , xxxxx 00000



solutions-focused systems engineer eager to contribute expertise in enterprise information technology management (eitm) toward actively supporting the employer in optimizing business performance as a key team member.


career profile

ø  mcse certification.

ø  over ten years of relevant it technical support experience.

ø  expertise in enterprise information technology management (eitm).

ø  facilitate complete technology solution life cycles.

ø  adept in installation, configuration and upgrading of server/desktop systems.

ø  design and implement highly effective mission-critical monitoring tools in major open system environments.

ø  effective in training and development of personnel.

ø  excellent team player.

ø  meet stringent deadlines on consistent basis.

ø  record of progression to positions of increasing authority and responsibility.

ø  knowledgeable in software, databases, operating systems and networks.

ø  strong focus on exceptional customer service, quality and meeting organizational objectives.

ø  well-organized multi-tasker with strong detail orientation.

ø  adept in aligning it contributions with organizational objectives.



technology skills

configuring, administrating, and performing various tasks on operating systems- windows (nt4 through w2k3), solaris, novell netware, ms-dos

understanding of technologies- tcp/ip, dns, dhcp, wins, active directory, clustering

programming and scripting languages- perl, winbatch, html, javascript, xml, nt batch

databases- mssql (6.5 c 2005), microsoft access

eitm solutions- unicenter network and system management (nsm), unicenter desktop and server management (dsm) plug-ins software delivery and asset management, and unicenter service desk (sd).


professional experience

custom computer specialists, hauppauge, ny                                                                  2006 - present

systems engineer

       recruited to handle critical responsibilities in both pre-sales and service environments.

       architected and oversaw customized, new sd r11.2 infrastructure for major ny non-profit company servicing 10,000 it customers.

       designed and implemented pre-sales implementation schedules, scope of work documents and architecture for eitm solutions.

       launched internal unicenter service desk at custom computer specialists.

       partnered for sd r11.2 and dsm 11.1a initial implementation for 1500 servers.

       delivered effective live instructor-to-admin training for ibm solution.

       installed and configured cisco routers.

       facilitated successful lab environment for nsm, dsm and sd r11.x.



yyyyyy x. yyyyyy

page two



computer associates inc., islandia, ny                                                                                1998 - 2006


       retained to deliver high levels of customer satisfaction and business development.

       developed dynamic training, troubleshooting and solution implementation tools to support client operations.

       expertise gained in esm and bso (enterprise management systems and business services optimization) products for ca technology services department.

       designated as lead for solaris-based nsm and sdo (unicenter software delivery) agents upgrade to versions 3.0 and 3.1.

       effectively converted windows event management database (dsb) for upgrade.

       authored well-received custom scripts using perl, winbatch and software delivery item procedure scripting language (ips) to deploy nsm windows and unix system agents.

       efficiently reported on version/patch nsm cam vulnerability.

       updated nsm system agent configuration files. 

       delivered high quality support for major client covering configuration and support of multi-platform unicenter network system and management (nsm) environment with 16,000 windows, solaris, linux, and netware versions 2.4 - 3.0 servers.

       conducted event management correlation of nsm agents.

       utilized nsm utilities including design monitoring of clients mission-critical components with focus on failover/automated paging.

       facilitated node discovery for core.

       acted as team member to maintain health of distributed state machines in a multi-dsm environment. 

       successfully customized nsm business process views and 2-d maps.

       implemented unicenter software delivery/unicenter asset management (sdo/uam) installations and upgraded versions 1.6/2.0 through 4.0/4.0.

       launched customized dynamic query groups.

       conducted effective troubleshooting and patching. 

       spearheaded pilot installations of unicenter desktop and server management (dsm) r11.1 and r.11.1a.

       trained in architect academy for bso and esm products including r11. 

       knowledgeable in development of solution architecture documentation.




unicenter tng certified engineer

certified unicenter service support partner (unicenter service desk r11.2)

mcse for windows 2003





katherine gibbs school, certificate of computer technology, may 1998


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