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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx • abc@xyz.com
versatile professional eager to contribute comprehensive customer service background toward actively supporting the employer in optimizing performance.
profile
- dedicated professional offering over 10 years of solid and progressive customer service experience, including expertise within personnel management, sales/marketing, product troubleshooting and issue resolution.
- in depth experience in client-focused industries focused on delivering world class customer service.
- capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
- adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
- apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
professional experience
store manager sunrise communications; at&t authorized dealer 2008-present
- sharp business acumen and experienced in managing broad scope of operations, from sales promotions, marketing initiatives and banking to activating wireless/internet services and product troubleshooting.
- effectively hired, trained and directed 4-member staff and actively collaborated in human resource operation functions such as developing staff schedules, evaluating performance and submitting employee hours for payroll.
- consistently ensured delivery of quality customer service vital to sustaining and growing accounts; recognized as top selling store since 2008.
home health aid hrdi 2007-2008
- actively ensured quality health and life care services for elderly mentally challenged patients.
warehouse associate staffmark: belk distribution center 2006-2007
- responsible for handling the loading and unloading of merchandise from pallets.
deli associate wal-mart 2004-2007
- proficiently prepared quality food, meats, baked goods, and party tray products for clients.
tax preparer ball
tax service 2005
- efficiently prepared detailed income tax returns, ensuring accuracy and completeness of all data.
assistant
manager
jd fashion
2005-2006
- successfully steered retail beauty sales operations to generate high volume growth and revenue.
hostess sticky
fingers 2003-2004
- proficiently ensured a quality customer experience, from seating guests to clearing tables.
inbound
customer service rep. verizon wireless call center 2001-2003
- facilitated a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.
professional education
midlands
technical college
present
phi
theta kappa honor society
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