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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

versatile professional eager to contribute comprehensive customer service background toward actively supporting the employer in optimizing performance.

 

profile

 

  • dedicated professional offering over 10 years of solid and progressive customer service experience, including expertise within personnel management, sales/marketing, product troubleshooting and issue resolution.
  • in depth experience in client-focused industries focused on delivering world class customer service.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.

 

professional experience

 

store manager sunrise communications; at&t authorized dealer                                          2008-present

  • sharp business acumen and experienced in managing broad scope of operations, from sales promotions, marketing initiatives and banking to activating wireless/internet services and product troubleshooting.
  • effectively hired, trained and directed 4-member staff and actively collaborated in human resource operation functions such as developing staff schedules, evaluating performance and submitting employee hours for payroll.
  • consistently ensured delivery of quality customer service vital to sustaining and growing accounts; recognized as top selling store since 2008.

 

home health aid hrdi                                                                                                                   2007-2008

  • actively ensured quality health and life care services for elderly mentally challenged patients.

 

warehouse associate staffmark: belk distribution center                                                          2006-2007

  • responsible for handling the loading and unloading of merchandise from pallets.

 

deli associate wal-mart                                                                                                                 2004-2007

  • proficiently prepared quality food, meats, baked goods, and party tray products for clients.


tax preparer ball tax service                                                                                                    2005

  • efficiently prepared detailed income tax returns, ensuring accuracy and completeness of all data.


assistant manager jd fashion                                                                                                       2005-2006

  • successfully steered retail beauty sales operations to generate high volume growth and revenue.


hostess sticky fingers                                                                                                                  2003-2004

  • proficiently ensured a quality customer experience, from seating guests to clearing tables.


inbound customer service rep. verizon wireless call center                                                    2001-2003

  • facilitated a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.

 

professional education


midlands technical college                                                                                                             present

phi theta kappa honor society

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