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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •



proficient professional eager to contribute management expertise as well as strong personnel development and training skills and communication talents toward actively supporting an organization in maximizing performance.




  • offer over 20 years of solid and progressive management experience, including expertise within staff training, business operations and performance analysis capacities.
  • in depth experience in client-focused industries focused on delivering world class customer service; received the highest number of customer satisfaction commendations.
  • outstanding track record of quality workmanship, increasing productivity, and team work facilitation.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
  • dynamic communication, presentation, instruction, and relationship management skills.


professional experience

splicer specialist verizon telecommunications                                                                            2005-2009

  • actively serving as copper and fiber optic specialist, supervised team of 4-8 splicer s in building the network and testing.
  • successfully collaborated with a team of 50 works in the building of a new fiber optic network for the state of delaware.
  • recognized by management for maintaining highest productivity in the garage of 40-60 technicians for the 4 consecutive years.
  • proficiently installed inside wiring and jacks, as well as service wire and network interface devices for businesses and residential properties.


owner brs, inc.                                                                                                                        1996-present

  • sharp business acumen and experienced in managing 8 home renovations, from total home electrical wiring and home plumbing to property landscaping and installed new windows/doors.


manager deep blue bar & grill                                                                                                     1998-2005

  • effectively hired, trained and directed staff and actively collaborated in operational functions such as training employees on procedural compliance, evaluating performance and providing guidance.
  • consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.

professional education

restaurant management certificate fort lauderdale college

general studies delaware state college
60training certifications verizon telecom
osha certified
corporate safety & security certified

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •









hiring agent name


company name


city/state/zip code




i am currently seeking a challenging career opportunity in a training manager capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include over 20 years experience in personnel training, strategic performance improvements and operational support. an examination of my credentials will confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate within a strict conduct of professionalism and integrity with my clientele. to complement this background, i offer dynamic communication, instruction, organization, and relationship management skills.


as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.








yyyyyy x. yyyyyy

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