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(xxx-xxx-xxxx    1 Prince Charles Drive C St. Catherines, ON L2N 3Y4



Exploring career opportunities to utilize Information Technology, Network Administration, Helpdesk, Project Management and Team Leadership abilities in a challenging IT Management assignment.



       Over Eleven years expertise in advanced hardware, software and networks; extensive network exposure.

       MCSE, MCP, CNA (Novell) and A+ Certifications.

       Proficient in all facets of managing/maintaining advanced networks.

       Provide exceptional technical guidance/support for large scale environments.

       Demonstrated analytical, problem identification and solution skill sets.

       Expertise in providing expert support in both the private and governmental sectors.

       Proven background as project leader on multiple, critical endeavors.

       Record of progression to positions of increased authority and responsibility.

       Spearhead effective scheduling/implementation of advanced systems with engineering and project management teams.

       Expertise in new technology, strategic planning and alignment of IT/wireless with business objectives.

       Track record of supplying senior management with critical IT/wireless business advisement.

       Upcoming M.S., Information Technology.

       Canadian Police Information Center Level 3 Security Clearance.

       Permanent U.S. resident, Canadian citizen.

       Green Card U.S. work permit.


ICE, Remedy, MS Office Suite 2002/2003, Windows 2000/NT & XP, VMWare, VPN Remote Access Client, Lotus Notes, IE, Active Directory Support Tools, MMC, User Manager, Adobe Acrobat, Microsoft Exchange, Entrust, SMS, Crystal Reports, IceManager Reporting tool, ITIL protocols.

Supported Hardware includes:

Blackberries, HP & IBM workstations, and laptops running Windows 2000 & XP, Pos Pads, Grabit camera s for remote license issuing offices, HP Printers.

ACT, Veritas Backup Exec, Citrix ICA, F-Secure Anti Virus, GroupWise, FrontPage, HP Jet Admin, IIS, Ghost, IE, Oracle Forms, Oracle Client, Proxy, PC Anywhere, Remedy, Windows 2000/XP/ME/98/95 Servers and Workstations. Netware Administrator, Netware Client, ConsoleOne, Nortel Contivity VPN Remote Software, and Super TCP/NFS.

Supported Hardware includes:

Windows X86 Servers and Workstations. Dell Novell Netware Servers. Hubs, Routers, Switches, NEC, and Dell laptops, Modems, RAM, SCSI Cards, CD/DVD Drives, Audio Cards, RAID Controllers, RAIDPRO Assembly, Network and Desktop Printers.

Sun/OS Unix, Windows Server 2003 with Active Directory, Satellite, Ethernet, digital sender, UPS, jet direct, Wireless, Cisco VOIP Phone systems, Various HP LJ printers, LAN (Cable) Testers, HP and Lexmark Network, USB and LPT Cable Printers Installation Local and Network Scanners Installation and Setup Installation and Setup of Wireless Networking (WiFI and Bluetooth) Wireless LAN Controllers Internet Connectivity Support (Dialup, ISDN, ADSL, Wireless Broadband, Inmarsat, Satellite) Webbrowser Support (Opera, Internet Explorer, Mozilla, Netscape Navigator), Adobe Products, MOM 2007 Monitor system SMS - System Administration System Center 2007 System Center Configuration Manager 2007, Websense, Bridges, Cat 5 and 6 Cabling, Hubs, ISDN, Leased Lines, Modems, Network Cards, Routers, Satellite Links, Switches, Novell, CISCO, VPN, WAN, NT Server/Workstation, Server 2000/2003, UNIX Solaris, Windows 2000/ME/XP/Vista



Information Systems Manager

Carnival Cruise Lines, Miami, FL                                                                                                    2007 - Present

       Retained to serve as shipboard Officer.

       Effectively manage, maintain and control all cruise ship networked and communications systems.

       Effectively troubleshoot workstations and Windows 2003 servers covering MS Exchange server, DC controllers and multiple Windows 2003 servers utilized for file/print services, proxy sever, applications and databases.

       Oversee maintenance/administration of main UNIX Sum box controlling all shipboard revenue systems.

       Ensure proper functioning of vital guest information including citizenship, DOB and credit data.



       Program and manage Cisco VOIP phones used for crew communications with critically important links from Captain to Chief Engineer.

       Facilitate functioning of satellite equipment for ship-to-shore telephone communications and Internet access.

       Perform on a 24/7 on-call status.


Help Desk Technician/Network Administrator

Ministry of Government Services, St. Catherines, ON                                                                       2005 C 2007

         Recruited to deliver high quality first point of contact/technical support for Ontario Government client base.

         Tasked to log/monitor incidents with Remedy Action Request System.

         Develop and manage user/Exchange accounts; Reset Lotus Notes passwords and IDs.

         Facilitate effective connectivity remotely to user machines running Windows 2000/XP to install software, map drives and modify registries.

         Perform high quality troubleshooting of end-user Blackberry issues.

         Conduct timely and accurate troubleshooting/support of MS Outlook, Office 2000/XP, proprietary MGS applications, VPN connections among others.

         Spearhead server/IVR monitoring for iServ by processing incidents from Getronics, IBM, Cluster Desks and end users.

         Deliver excellent assistance for Remote Licensing Control System Offices.

         Orchestrate well received troubleshooting of Windows XP workstations, cameras, grabits, POS devices and Windows 2003 Servers.

         Utilize Crystal Reports/Remedy to initiate current daily IT statistics.


Help Desk Technician

Business Wire, Los Angeles, CA                                                                                                        1999 - 2005

         Retained to serve on team providing multiple levels of desktop/remote support to over 600 users.

         Assumed responsibility to monitor/manage all file, email and print servers including upgrades/patches.

         Served as Network Administration.

         Promptly responded to support requests via phone, email, and trouble ticket system.

         Delivered highest quality service in problem documentation, monitoring and troubleshoot to resolution.

         Traveled to remote sites for office relocations or on-site repairs.

         Ensured office-wide LAN and WAN connectivity.

         Tasked with administrative responsibility for Nortel Option 11C phone switch.

         Successfully installed software, map drives, registries changes and troubleshooting through remote connections to user machines.

         Conducted effective repairs, replacements and upgrades for internal components of PC s, and Servers. (RAM, Hard Drives, Graphics cards, Sound Cards, SCSI Cards, DVD and CD Drives, and RAID Drives).



Prior to 1999, served as Desktop Support/PC Technician, Athena Computer College, Nashville, TN.  In this assignment, developed exceptional skills in troubleshooting, employee/student support, set-up of IT training modules and repair/upgrade of such components as PC s, and Servers; RAM, Hard Drives, Graphics cards, Sound Cards, SCSI Cards, DVD and CD Drives.



University of Massachusetts, Online

Information Technology Studies, 1998-Present

McMaster University, Hamilton, Ontario

Social Science Program, 1991-1993



Athena College, Nashville, TN, 1998-1999

MCSE, MCP, CNA, (Novell) A+ certified

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