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yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000




proficient it professional eager to contribute technical expertise as well as strong project management and communication skills toward actively supporting an organization in maximizing performance.



career profile

ø  a.a. degree, data processing endorsement.

ø  over ten years of relevant it experience.

ø  strong focus on computer programming in mainframe and pc environments.

ø  accomplished lan administrator.

ø  expertise in network administration.

ø  skilled consultant and advisor.

ø  proven testing and troubleshooting capacity.

ø  record of progression to positions of increasing authority and responsibility.

ø  proficient in software, databases and operating systems.

ø  background in pc installation/set-up and managing software updates, network set-up and peripherals.

ø  strong focus on exceptional customer service, quality and meeting organizational objectives.

ø  demonstrated ability in the training and supervision of it staff.

ø  effectively interact with diverse groups and professionals at all levels.

ø  well-organized multi-tasker with strong detail orientation.

ø  adept in aligning it contributions with organizational objectives.

ø  enthusiastic team player.



technology skills

operating systems:       windows nt 4.0 (workstation and server), windows 98, windows 2000 workstation,                                 novell netware 3.1 (client and server), windows 95, windows 3.1, dos.


software:                      microsoft office, visio, lotus notes (administration and some programming),                                         pcanywhere, intellisync, pylon pro (client and server), mcafee antivirus, citrix client.                              goldmine, lotus suite, paradox, ms/dos, quattro pro, windows (all versions), backup                              exec, arcsolo, arcserve, netware (els i, els ii, 2.15, 3.11, 3.12), windows nt 3.5 &                                 4.0 (workstation and server), windows 2000 workstation and server, cobol, cics,                          vsam, ims.

hardware:                     compaq, ibm, gateway, hp, laptops and desktops, video conferencing, palm vx,                                minstrel wireless modems, sierra aircard wireless modems, hp switches and hubs,                               toshiba phone system with strata dk voice mail.



information technology career experience

zino mortgage group                                                                                                                     most recent

network administrator

       recruited in 2002 to support lan systems at multiple branch offices in northern california.

       managed and directed all hardware, goldmine, t1 and dsl.

       administered corporate help desk operations

       effectively supported users with citrix management console (cmc) on three microsoft terminal servers.

       utilized goldmine as main company application.

       successfully re-imaged pcs and maxspeed 3800b thinclient devices.

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yyyyyy x. yyyyyy

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       managed and maintained all telecommunications systems covering toshiba strata dk424i and norstar system.

       rolled-out new office computer equipment.

       gained expertise in use of norton corporate edition.


analysts international corporation                                                                                                  1995 - 2002

computer specialist

       retained to support lan systems at multiple branch offices in western region of u.s.

       installed/supported novell server using ipx/spx with windows 3.1 and 95 workstations.

       upgraded above to windows nt 3.5 server using tcp/ip and windows nt 3.5 workstations.

       further evolved workstations to windows 98/windows 2000.

       completed server migration to nt 4.0.

       switched backup software to backup exec.

       upgraded pc, laptop and server hardware components on a consistent basis.

       managed procurement process.

       evaluated, purchased and installed pda equipment/software for california district.

       pda configuration included palm vx pdas, pylon pro server as an interface to lotus notes and intellisync for interface with lotus organizer.

       later upgraded to minstrel wireless modems for wireless connection enabling sales personnel to obtain real time contact information.

       assessed video conferencing equipment and recommended/purchased/installed products.

       utilized polycom for video conferencing between corporate offices.



additional experience

since 2004, have served as assistant manager, eames hardware and supply. in this role, have further developed managerial, supervisory, strategic planning and problem solving skill sets.



earlier background

prior to 1995, served as director of information systems, alarmex; independent contractor; director of field operations, market intro; and as contractor with blue cross/blue shield.  in these assignments, built outstanding capacity in lan administration, systems development, pcs, programming, employee training and project management.




lakewood community college

associate of arts, data processing endorsement

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