yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
skilled business professional eager to contribute staff management, operations, customer service, problem-solving and documentation capacities in a challenging retail manager or assistant manager role.
ø over four years of experience in retail management, problem resolution, staff training and supervision, business technology and communication.
ø meet/exceed organizational objectives on a consistent basis.
ø self-driven, effective team leader with strong decision-making and training skills.
ø ensure delivery of exceptional customer service on a consistent basis.
ø conscientious and dedicated employee with history of going extra mile for employers.
microsoft office suite
officemax, inc., dewitt, ny 2008 - present
recruited to assume wide-ranging operational responsibilities.
oversee store technology department, including pcs, business machines, wireless devices and software.
ensure customer satisfaction, train new employees in company policy and technology and secure building during closing shift.
best western, syracuse, ny 2006 - 2008
assistant general manager
operated front desk during night audit time, verified documentation and processed financial records.
coordinated with senior property management to ensure effective communication between shifts.
ensured guest satisfaction and resolved various problems.
c.w. baker high school, baldwinsville, ny
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