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Yyyyyy x. yyyyyy

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Career Objective


Senior Human Resources Professional with over 10 years of experience in a generalist role, including employee relations, benefits administration, policy development, recruiting, and training eager to support the operations of a dynamic organization


Qualifications Profile


Ø  Employee Relations

Ø  Benefits Administration

Ø  Performance Management

Ø  Grant Attainment

Ø  Instructional TWI Design

Ø  Workforce Surveys

Ø  Policy Development & Implementation

Ø  Training & Development

Ø  Employee Engagement

Ø  Public Relations

Ø  Health & Safety

Ø  Hourly, Salary & Temporary Staffing


Key Achievements:

Ø  Exceeded salaried employee engagement score target by 8%, Whirlpool

Ø  Reduced training costs while administering training reimbursement contract with the State of Tennessee and received $899,250  versus the original goal of $571,000, Whirlpool

Ø  Received over $750,000 in state funding for training reimbursements, Maytag

Ø  Developed and implemented large-scale TWI training programs


Career Track


WHIRLPOOL                                                                                                                   2005 C Present

Human Resources Generalist / Functional, Jun. 2010 C Present

  Serve as backup Employee Relations Manager for all hourly staff; oversee staffing requirements, discipline, policy reviews, and handbook revisions

  Increase employee satisfaction by developing and implementing effective communication, engagement and training plans for all staff

  Promote a safe and healthy work environment while assisting and backing-up the Safety Manager

  Efficiently coordinated all salaried and hourly communication meetings

  Successfully managed public relations for the new plant development / groundbreaking

  Supported community outreach by leading the Whirlpool sponsored 21 day Habitat Build; assisted in the United Way campaign and served on community boards which handle charitable contributions

Human Resources Generalist / Functional C Plant 2, Aug. 2008 C May 2010

  Steered employee relations for Plant 2 and served as back-up for the hourly Employee Relations Manager

  Played an integral role in the development and implementation of a new layoff/recall policy

  Oversaw administration for all temporary staffing from August 2007 C February 2010

  Supported improvements to work environment by managing an hourly staffing engagement survey

  Obtained TWI (Training Within Industry) certification and job instruction training and educated 204 hourly support personnel

  Improved training methods by developing and managing two TWI work simulation training labs

  Assisted with streamlining processes by identifying and developing core competencies for lean training with Lean/CCM Site Manager

  Directed benefits communication efforts and on-line enrollment

Human Resources Generalist / Functional C Plant 2 and 3, Apr. 2005 C Aug. 2008

  Managed employee relations for Plants 2 and 3 and served as back-up Employee Relations Manager for all salaried employees

  Served as on-site liaison for GPO HR; oversaw benefits administration in collaboration with ER Manager and assisted with wage / benefits surveys and affirmative action plans

  Successfully developed and administered employee relations training, including conflict resolution and valuing differences; created workplace violence training which became best practice training module for NAR

  Managed administration for hourly temporary staffing


MAYTAG                                                                                                                            1997 C 2004

Education and Training Coordinator

  Supported the Training and Development Manager by coordinating, developing and delivering training for both hourly and salaried employees, including dependable (lean) manufacturing, interaction management, managing personal growth, PC training, and safety training

  Effectively managed corporate initiatives and benefits administration, including pensions and 401K


Academic Credentials


Bachelor s Degree C Business Administration, TENNESSEE WESLEYAN COLLEGE

Associate s Degree C Office Systems Administration, CLEVELAND STATE COMMUNITY COLLEGE


Certifications and Training


Ø  PHR Certification, 2006 C Present

Ø  TWI (Training Within Industry) Certification and Job Instruction Training

Ø  Apprenticeship Program Coordinator Training

Ø  Dale Carnegie s Effective Communications and Human Relations Workshop

Ø  DDI Certified Facilitator

Ø  MPG Certified Facilitator

Ø  OSHA Authorized Trainer





















Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000








Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging career opportunity in a (INSERT TITLE OF ACTUAL TARGET POSITION) capacity and am submitting my resume for your review.  In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include over ten years of achievements and progressive responsibilities in a Human Resources Generalist role in a culturally diverse manufacturing environment. I have a proven record of establishing effective HR policies and training modules. I successfully reduced training costs at both Maytag and Whirlpool by gaining large state training reimbursements. In addition, I am PHR and TWI certified. I have extensive experience effectively managing employee relations and I excel at improving employee engagement. I offer dynamic communication and interpersonal relationship skills and am highly effective in planning and coordinating time to maximize productivity and efficiency.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.







Carolyn R. Webb

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