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yyyyyy x. yyyyyy
♦ 128 celilo st. ♦ xxxxxx, xxxxxx xxxxxx ♦
xxx-xxx-xxxx ♦ abc@xyz.com ♦
driven administrative professional seeking a challenging office position, where expertise in office administration, account management and customer service will prove instrumental to company success.
career profile
ø demonstrate capacity to provide comprehensive support for all staff including scheduling meetings, client accounts, office administration, and effectively managing all essential tasks.
ø adept at developing and maintaining detailed administrative and procedural processes to reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
ø excellent customer service skills, including front desk operations and processing client requests.
ø strong background in multi-tasking; effectively handling multiple high-volume phone lines.
ø demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines, and collaborating with authorities on client needs.
ø adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
ø dynamic communication, presentation, negotiation and relationship management skills.
ø fluent in both spanish and english.
ø willing to travel and relocate.
technical proficiencies
microsoft office suite: ms. word, ms. powerpoint, ms. excel, ms. publisher. type 70 wpm
professional experience
receptionist/administrative assistant nacr 2006-2008
- actively provide all administrative support for sales leader jeffrey hyman, handle all customer inquiries, coordinate conference calls and process all emails.
- responsible for calendaring, appointment scheduling and client service functions.
customer service representative klma 2005-2006
- effectively supported successful internet company through handling customer service inquiries, processing complaints, and troubleshooting accounts.
- consistently ensured delivery of quality customer service vital to sustaining and growing accounts, from updating memberships and canceling accounts to investigating fraud claims and solving technical issues.
temporary administrative assistant tech usa/c group insurance 2005-2006
- contribute much needed administrative support to home insurance company in the aftermath of hurricanes katrina, wilma, and floyd.
- efficiently provided quality customer service through the timely processing of claims, inquiries and records.
- coordinate with insurance adjustors and clientele in expediting the investigation and payment process.
customer service representative the score group, inc. 2001-2005
- successfully support company in handling all customer complaints and providing quick solutions.
- responsible for a broad range of customer interaction functions, from product education, account inquires, order processing, fraud investigation, copyright infringement, and refund request management.
- proficiently managed multiple, high-traffic phone lines on behalf of company.
education
coursework in nursing miami dade college 2002-2003
yyyyyy x. yyyyyy
♦ 128 celilo st. ♦ xxxxxx, xxxxxx xxxxxx ♦
xxx-xxx-xxxx ♦ abc@xyz.com ♦
date
hiring agent name
title
company name
address
city/state/zip code
dear__________________:
i am currently seeking a challenging career opportunity in a administrative assistant capacity and am submitting my resume for your review. in advance, thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include experience in office administration, managerial support and customer service. an examination of my credentials will confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate within a strict conduct of professionalism and integrity with my clientele. to complement this background, i offer dynamic written and verbal communication skills; bilingual in spanish and english.
as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.
sincerely,
yyyyyy x. yyyyyy
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