qualification summary

productive, quality-oriented professional eager to contribute 10+ years of exceptional, administrative support, business development, project management, claims adjustment, and interpersonal relation skills toward optimizing operations of a progressive organization. provide excellent client relations including active listening, analysis, empathy, problem identification, and resolution. skilled in supporting executives with demonstrated excellence. dynamic organizational skills; expertly handle multiple clients concerns with minimal error and consistent accuracy. prominent relationship builder, able to magnify the benefit of mutual relationships with professionals within a multi-level organization.

 

core competencies

business administration / project management / report generation

records management / client relations / teambuilding & leadership

team building & motivation / scheduling / data entry / organization / time management

 

technical competencies

 

microsoft office (word, excel, as400, installers)

education

cna license/home health, anoka tech

tma license, hennepin tech

career history

 

nassco, city, state

production support specialist i, 2006 c present

• process idr s and distributed to contractors and team members as needed. 
• provide high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as ordering supplies and maintaining records management database systems.
• read and analyze incoming memos, submissions, spreadsheets, and reports to determine their significance and plan their distribution.
• answer multi-line phone system and direct calls to appropriate parties or take messages.

 

kb home, city, state

purchasing coordinator, 2005 c 2006

         collaborated with project manager, division, and subcontractors to ensure timeliness of deliverables.

         input addendums to purchase orders for additional items which need to be inserted into previously prepared contracts.

         successfully audited purchasing department reports to verify the integrity of the contents.

         headed up various projects utilizing strong communication and organizational attributes.

         integrated technology by utilizing knowledge of as400, excel, and windows-based systems.

         generated accurate work agreements, subcontracts, and vendor request forms; address the concerns mentioned in vendor customer service calls regarding addendums and back charges and maintain addendum tracker.

         supported purchasing agents with all bid documents including defining the scope of work with direction from the director of purchasing.

         produced and distributed bid packages, manually and electronically.

         administrated budgets as directed by the purchasing agent/estimator and produced reports from as400 as needed.

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american international group, inc., south coast metro, ca, 1992 c 2003

 

fast track claims representative (1999 c 2003)

• investigated, analyzed, and determined the extent of insurance company's liability concerning personal, casualty, or property loss or damages, and attempted to effect settlement with claimants.
• corresponded with or interviewed medical specialists, agents, witnesses, or claimants to compile information.
• calculated benefit payments and approve payment of claims within a certain monetary limit based on coverage determination, investigation, evaluation, and negotiation of claims. 
• protected the interests of various high-profile clients including the gap, inc., verizon, chevys, vivendi universal, petco, and california pizza kitchen.

                                               

administrative assistant (1997 c 1999)

• executed a variety of administrative functions including formulating policies, preparing reports, maintaining office logs, checking security, processing expense accounts, payroll, interoffice expenses, ordering supplies and data entry.

 

act (account coordination team) administrative assistant (1995 c 1997)

• supported the business activities of the manager and act representatives with professionalism, tact, and a strong ability to prioritize.
• generated comprehensive reports and ensured that department data remained accurate.

 

additional experience as claims assistant (1992 c 1995)

professional development

-         property & casualty, auto and general liability claims school

-         negotiation seminar

-         iea classes