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Management Professional

Seasoned food service professional with strong management, decision-making, supervision and leadership skills and proven ability to significantly improve revenue/profit growth through productivity, operational efficiency and service excellence eager to contribute to the operations of a dynamic organization.

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Profile of Qualifications


  Profit and Loss Management

  Training and Recruiting

  Certified Food Safety Manager

  Cost Control Measures

  Purchasing and Inventory Management

  Quality Assurance

  Customer Service


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Professional Experience


Souper Salad 1999 Present

District Manager / General Manager, Salt Lake City, UT / Mesa, AZ, 2008 Present

  Oversee full-scope management functions for the district hiring and developing managers, controlling district s P&L, dealing with customer complaints and resolving all maintenance problems

  Substantially increased sales in a failing market

  Effectively control labor costs through strategic hiring and training of top managers

  Increase revenue and reduce food cost by thoroughly training managers on mistake prevention including correct ordering procedures and theft control


General Manager, Santa Fe, NM, 2005 2008

  Successfully maintained store food cost and budget during three year period of managing all aspects of the store; achieved highest net sales and store cash flow in the entire company in 2007

  Received company accolades for superior performance; won Highest Sales Increase in 2006 and was in the company s Million Dollar Club all three years

  Supported service excellence as the company trainer for the whole zone area and other zone areas from 2006 2008

  Upheld health and safety standards and received three perfect health inspections with stringent regulations


Assistant Manager, Albuquerque, NM, 1999 2005

  Played a solid role in growing business and ensuring customer loyalty by directing and managing a 20 member staff team and assisting various GM s with ordering and service issues

  Increased territory by assisting with the launching of six new restaurants and was the company trainer in 1999

  Recognized for helping build sales at all four Albuquerque locations

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Intercultural Communication / Spanish Degree, University of New Mexico 2004

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Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging career opportunity in a (INSERT ACTUAL TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, I offer you a progressive background as a food service manager with a proven track record of driving operations to maximize productivity and profitability while ensuring delivery of exceptional customer service. I am adept in strategically managing P&L to optimize the bottom line and excel in building talented teams crucial to overall success. In addition to my talent for delivering quality customer service and increasing sales, I have solid experience in cost control, ordering and inventory management and quality assurance. I offer dynamic communication and interpersonal relation skills and am highly effective in planning and coordinating workflow while managing time to maximize productivity and efficiency.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.







Ryan Heffner


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