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yyyyyy x. yyyyyy               0000 xxxxxx xxxx , xxxx , xxxxx 00000                                                                                                                       (xxx-xxx-xxxx


results-driven, solutions-focused leader eager to contribute proven facility management, operations support, organizational coordination, and team building talents toward maximizing a company s profitability.




ø  drive operational success by providing proven leadership abilities, intelligent problem-solving proficiencies, solid communication talents, and excellent interpersonal relationship-building techniques.

ø  adept at multitasking within high-pressure, deadline-driven environments and strategically planning, prioritizing, and coordinating workflow to maximize productivity, efficiency, and quality.

ø  foster cooperative teamwork across a multitude of personnel levels while actively communicating a company s goals and objectives in order to profitably ensure optimal business performance.

ø  proficient in microsoft windows 2000 / xp / nt, connec+wise, microsoft project, microsoft office (word, excel, powerpoint, outlook); willing to learn / master additional programs as necessary.

ø  completed extensive rigorous professional development coursework in business ethics and accounting.


professional experience


passenger service agent, air wisconsin airlines corporation                                                       2007 c 2008


ø  expertly performed broad scope of airline operational functions to include the roles of ramp guide and gate agent, as well as proficiently provide multifaceted aircraft ramp and baggage handling services to ensure seamless organizational processes at all times.

ø  demonstrated solid communication skills toward directing passengers to correct aircraft, tagging baggage for loading, providing accurate head counts for flight crew, and ensuring passenger safety and timely processes / procedures upon boarding and deplaning aircraft.

ø  performed multifunctional gate-specific tasks, such as delivering terminal status announcements, scanning boarding passes, leading passengers through portal doors, and closing flights rapidly for on-time departures.

ø  contributed strong operations support instrumental in efficiently driving a baggage belt loader to / from aircraft to include loading / unloading baggage, ensuring proper weight distribution, scanning cargo, providing docked aircraft with heat / air conditioning / water amenities, and performing critical physical aircraft inspections.

ø  strategically steered baggage handling service activities from terminal conveyor to carts that encompassed x-ray processing, item sorting, and tug fueling / driving / maintenance efforts.


exhibit display coordinator, turnkey productions                                                                                   2007


ø  maximized business productivity by organizing and facilitating the loading of display and exhibit materials for transport within a leading comprehensive event planning corporation.

ø  spearheaded the movement of wide-ranging exhibits to nationwide convention centers and hotels, including demonstrating superior time management abilities to optimize workflow processes.

ø  proactively supported construction and deconstruction activities of complex display booths.


corporate administration / facility management supervisor, mci / mci worldcom / verizon           1986 c 2006


ø  applied dynamic leadership talents toward managing a top-performing mail distribution customer support team of up to 20, including resourcefully delegating employee tasks while empowering associates to make decisions to reflect positively on business productivity and success.

ø  created purchase requisitions / orders for vendors, along with providing cost-effective vendor-related negotiations.

ø  supported the analysis and development of annual department budgets to achieve maximum profitability in coordination with operational performance and effectiveness.

ø  directed multi-facility employee database activities for key departments, as well as coordinate the facilitation of various company-related administrative efforts (i.e. parking assignments, a / v equipment, meeting room set-ups).

ø  utilized sharp organizational abilities to accurately manage the sorting and delivery of incoming / outgoing usps mail, interoffice mail, overnight packages, freight deliveries, on-demand courier items, and office supplies, including maintaining a multi-facility interoffice courier schedule.

ø  ensured optimal facility safety compliance by performing weekly inspections instrumental in reducing and / or eliminating occupational injuries and operational financial losses, along with coordinating essential housekeeping maintenance services to provide a clean working environment at all times.


~ additional professional roles held prior to 1986 ~

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