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Yyyyyy x. yyyyyy

10844 S. Heather Ridge Drive   Xxxxxx, XXXXXX xxxxxx   xxx-xxx-xxxx   abc@xyz.com

 

Dynamic, ambitious and knowledgeable Financial Service Industry professional with extensive experience in Loss Mitigation, Operations Management, Employee Development and Lending Guidelines, eager to integrate advanced skills into a leadership role with a progressive organization.  Core competencies include:

 


Training Material Development

Quality Control Initiatives

Track and Monitor Sales Performance

Bilingual/English and Spanish

Budget / P&L Responsibility

Create Employee Loyalty

Cultivate Customer Relationships

Decision Making/Problem Solving

Educate Clients on Products

Identify Key Decision Makers

Motivation/Training/Team Building

Perform Needs Analysis

Presentation/Delivery/Public Speaking

Process Improvement

Strategic Planning and Execxxxxxxion


 

Professional History

 

Select Portfolio Servicing, Inc. (SPS, Inc.) SLC XXXXXX ......................................................................................(1999 to Present)

Director of Operations - Loss Mitigation .......................................................................................................(2007 to Present)

   Provide leadership and oversight for a department consisting of 170 support and management staff; assemble, train and mentor a high performance team to drive improvements in monthly loss mitigation results and manage $23BB in residential mortgage securities and whole loan products.

   Provide ongoing employee development opportunities, identify and capitalize on individual performers strengths to ensure professional advancement; consistently exceed performance efforts for reinstatements, repayment loans, loan modification, short sales, deed-in-lieu and note sales.

   Integral in driving the creation and implementation of the Home Affordable Modification Program ; created comprehensive training materials, infrastructure and processes to ensure success of the program.

   Contribxxxxxxe sales expertise and relationship building skills in capturing new business, and increased overall performance levels by 21% for high-worth accounts.

   Developed the integration of 3 bilingual Spanish teams (33 Associates) to drive new business opportunities; created Spanish dialer campaigns, IVR vectoring and a successful letter series.

               

Manager of Operations - Loss Mitigation / Junior Lien Department.................................................................(2003 to 2007)

   Led initiatives for 3 teams of employees handling 2nd lean assignments for accounts with 30 to 150 days in delinquency.

   Provided ongoing training, development and coaching opportunities, resulting in the promotion of 2 Supervisors to Manager roles within the organization.               

               

Supervisor of Operations - Loss Mitigation........................................................................................................(2003 to 2007)

   Led customer service and collections initiatives in a high-stress environment; supported experience Associates in execxxxxxxing and facilitating the collection of overdue accounts in areas affected by natural disasters.

   Created innovative loss mitigation options to provide some resolxxxxxxion for difficult accounts.

 

Portfolio Liaison - Client Relations..................................................................................................................... (2000 to 2003)

   Interacted with GMAC/RFC to provide guidance and direction for concerns affecting short-sales, loan modifications and extended term repayment arrangements.

 

Senior Account Representative - Loss Mitigation GSE Team ..........................................................................(1999 to 2000)

   Ranked in the top 15% of performers, and successfully managed delinquent accounts backed by Fannie Mae, Freddie Mac, FHA, and VA. 

 

Mountain States Mortgage, Xxxxxx, XXXXXX ...............................................................................................................(1998 to 1999)

Collector / Customer Service / Escrow/ Foreclosure / Bankruptcy

   Effectively collected delinquent accounts, performed escrow analysis, and complied with all SFDMS and VA NOD/NOI reporting requirements.

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