yyyyyy x. yyyyyy
0000 xxxxxx xxxx ,
xxxx , xxxxx 00000
dynamic project manager/program administrator specializing in cutting-edge technology product development eager to contribute to the success of a progressive organization.
ø offer 20+ years management experience in project management and customer service, with comprehensive background in defining product requirements, driving schedules and managing customer relations.
ø entrusted with achieving optimal utilization of human and financial resources through proactive workflow planning/coordination and multi-million-dollar budget administration.
ø effectively develop and implement targeted action plans to maximize productivity, efficiency and profitability.
ø dynamic communication, presentation, relationship building and problem-solving abilities.
ø highly versatile; quickly master new roles, responsibilities, technologies, and environments.
ø possess strong ability to build productive relationships, resolve complex issues and win customer loyalty.
ø verify appropriate action plans, milestones and performance measurements based on organizational goals.
sr. client services manager - move networks inc. 2008-present
contribute dynamic leadership skills in developing and managing all aspects of a $2m project plan, building a satellite operation center for signal acquisition and encoding of content for move network customers.
strategically plan and coordinate schedules to maximize use of resources while controlling costs and meeting customer needs; high-profile customers include nfl, netflix, comcast and telstra.
ensure deliverables are on time and within budget by defining requirements and collaborating with project teams.
promptly resolve post deployment issues by liaising with product engineering, developer services or operations.
promote exceptional customer satisfaction by leading and participating in weekly customer coordination meetings with sales and sales engineering to identify additional customer opportunities.
sr. support readiness engineer/project manager - emc software division; emc inc. 2000-2008
promoted to team leader due to exceptional performance and leadership qualities; managed, mentored and motivated staff, playing an instrumental role in the development of top performing team members.
played vital role in driving revenue growth by strategically planning, coordinating and steering on-time delivery of as many as 5 simultaneous product development projects generating $12m in annual revenue.
boosted customer acceptance and reduced support costs by designing and implementing a targeted process.
proficiently executed root cause analysis (rca) for major projects, instrumental in resolving product issues.
senior manager - novell inc. 1985-2000
generated over $400k in annual savings and increased team morale by reducing number of inbound customer calls 61% through the strategic process development and implementation.
maintained customer satisfaction levels above industry standard of 95% for premium and preferred customers.
cost-effectively allocated, administered and forecast a $4m budget; successfully maintained within 2% of target.
recognized personally by division vp for successful management of major product release in addition to other product responsibilities; received special project bonus.
concurrently ensured successful product deployments for over 15 projects, demonstrating exceptional project management and prioritizing abilities in achieving goals and timelines.
bachelors of science, business administration - university of phoenix (provo, ut)
associates of applied science, computer information systems - utah valley state college (orem, ut)
six sigma; certified iso auditor; rapport leadership training; project management; integrated project services; seven habits of highly effective people; managing within the law; successful customer relations; situational leadership
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