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0000 xxxxxx xxxx , xxxx , xxxxx 00000

Process Management Training Specialist

Well-rounded and energetic professional with 17+ years experience seeks new challenge and opportunity to apply consummate skills toward optimizing operations of a dynamic organization.


Key areas of Expertise

   Project Management

   Program Management

   Business Development

   Improvement Processes

   Performance Measurement

   Quality Assurance

   Leadership and Training

   Talent Management

   Personnel Management

   Customer Service

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Professional Profile                                                         

  Escalate business development through innovative initiatives which link strategic goals to people, systems, and processes; exceed organizational objectives while adhering to standard and procedures

  Results-driven quality improvement professional who manages organizational effectiveness and performance consulting; strategically identify and analyze business needs and create solutions to maximize impact

  Organized and detail-oriented leader who optimizes resources and ensures excellent customer service; specialize in aligning performance improvement efforts to organizational priorities

  Self-motivated Leader with strong management experience; efficiently oversee various projects and programs, direct budgets, develop surveys, and manage documentation

  Dedicated training and facilitation expert who is confident working with all levels of the organization; identify training needs, and develop and implement customized learning solutions and growth plans which are presented to various focus groups and executive leadership programs

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Employment History                                                          

MD Anderson Cancer Center City, State                                                                      02/1996 C 06/2010

Director, Facilities Integrated Process Management                                                     06/2006 C 06/2010   

   Project Lead who selected and procured software; developed and implemented BSC and software training to 300+ team members

   Boosted business development through new program development and implementation; superior leadership achieved desired goals and objectives

   Key player who directed team in analysis of performance, and envision and plan innovation solutions; designed projects and programs, and successfully implemented improvements

   Facilitated strategy groups and recommended solutions; conducted needs assessments and program planning through collaboration with leaders, customers, and peers

   Effectively managed and documented multiple projects and metrics across diverse business units

   Demonstrated exceptional leadership qualities; oversaw recruitment, department budget, and workload management 

Manager, Facilities Training & Quality Programs                                                          04/2001 C 06/2006  

   Improved manager satisfaction; increased skill and consistency of management practices throughout the business units

   Efficiently training 600+ maintenance employees and managers in data standards and work processes; designed performance indicator reports to monitor productivity and distribute to management

   Built foundation for expansion of succession planning programs; successfully reduced training expenses by developing materials and educating existing staff to deliver the program

   Spearheaded Hot Desk Program which resulted in all staff being able to complete annual mandatory training online; supported cost-saving and paper reduction goals

   Leader who directed a cross-functional team of training and process improvement professionals; identified training needs and developed and delivered appropriate programs

   Optimized business productivity; skillfully designed, administered and analyzed customer and employee satisfaction surveys

   Exhibited exceptional management skills; participated in hiring, directed team budget , streamlined workload, and implemented reward programs to motivate teams the division

Quality Assurance Specialist, Facilities Management                                                   02/1996 C 04/2001  

   Essential member who successfully lead cross-functional process improvement teams across the division

   Accurately gathered, analyzed, and documented employee and customer satisfaction data 

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Previous Employment                                                        

Client Services Specialist/Quality Assurance Specialist                                               03/1993 C 02/1996

Laboratory Corporation of America City, State

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Education & Professional Development                       

Doctor of Public Health                                                                                                                  DATE

University of Texas, School of Public Health Houston, TX                                                                   


Master of Public Administration                                                                                                     DATE

East Carolina University Greenville, NC

Bachelor of Science in Medical Technology                                                                                   DATE

University of Vermont Burlington, VT


Certified Professional in Learning and Performance, American Society for Training and Development

Certified Professional in Healthcare Quality, Healthcare Quality Certification Board

Certified Quality Manager, American Society for Quality



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