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yyyyyy x. yyyyyy
0000
xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
abc@xyz.com
Process Management ▪ Training Specialist
Well-rounded and energetic professional with 17+ years experience seeks new challenge and opportunity to apply consummate skills toward optimizing operations of a dynamic organization.
♦ Key areas of Expertise ♦
Project Management
Program Management
Business Development
Improvement Processes
Performance Measurement
Quality Assurance
Leadership and Training
Talent Management
Personnel Management
Customer Service
yyyyyy x. yyyyyy
Professional Profile
Escalate business development through innovative initiatives which link strategic goals to people, systems, and processes; exceed organizational objectives while adhering to standard and procedures
Results-driven quality improvement professional who manages organizational effectiveness and performance consulting; strategically identify and analyze business needs and create solutions to maximize impact
Organized and detail-oriented leader who optimizes resources and ensures excellent customer service; specialize in aligning performance improvement efforts to organizational priorities
Self-motivated Leader with strong management experience; efficiently oversee various projects and programs, direct budgets, develop surveys, and manage documentation
Dedicated training and facilitation expert who is confident working with all levels of the organization; identify training needs, and develop and implement customized learning solutions and growth plans which are presented to various focus groups and executive leadership programs
yyyyyy x. yyyyyy
Employment History
MD Anderson Cancer Center ▪ City, State 02/1996 C 06/2010
Director, Facilities Integrated Process Management 06/2006 C 06/2010
Project Lead who selected and procured software; developed and implemented BSC and software training to 300+ team members
Boosted business development through new program development and implementation; superior leadership achieved desired goals and objectives
Key player who directed team in analysis of performance, and envision and plan innovation solutions; designed projects and programs, and successfully implemented improvements
Facilitated strategy groups and recommended solutions; conducted needs assessments and program planning through collaboration with leaders, customers, and peers
Effectively managed and documented multiple projects and metrics across diverse business units
Demonstrated exceptional leadership qualities; oversaw recruitment, department budget, and workload management
Manager, Facilities Training & Quality Programs 04/2001 C 06/2006
Improved manager satisfaction; increased skill and consistency of management practices throughout the business units
Efficiently training 600+ maintenance employees and managers in data standards and work processes; designed performance indicator reports to monitor productivity and distribute to management
Built foundation for expansion of succession planning programs; successfully reduced training expenses by developing materials and educating existing staff to deliver the program
Spearheaded Hot Desk Program which resulted in all staff being able to complete annual mandatory training online; supported cost-saving and paper reduction goals
Leader who directed a cross-functional team of training and process improvement professionals; identified training needs and developed and delivered appropriate programs
Optimized business productivity; skillfully designed, administered and analyzed customer and employee satisfaction surveys
Exhibited exceptional management skills; participated in hiring, directed team budget , streamlined workload, and implemented reward programs to motivate teams the division
Quality Assurance Specialist, Facilities Management 02/1996 C 04/2001
Essential member who successfully lead cross-functional process improvement teams across the division
Accurately gathered, analyzed, and documented employee and customer satisfaction data
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Previous Employment
Client Services Specialist/Quality Assurance Specialist 03/1993 C 02/1996
Laboratory Corporation of America ▪ City, State
yyyyyy x. yyyyyy
Education & Professional Development
Doctor of Public Health DATE
University of Texas, School of Public Health ▪ Houston, TX
Master of Public Administration DATE
East Carolina University ▪ Greenville, NC
Bachelor of Science in Medical Technology DATE
University of Vermont ▪ Burlington, VT
Certifications
Certified Professional in Learning and Performance, American Society for Training and Development
Certified Professional in Healthcare Quality, Healthcare Quality Certification Board
Certified Quality Manager, American Society for Quality
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