yyyyyy x. yyyyyy
3545 pueblo way • las vegas, nv 89169
xxx-xxx-xxxx • email@example.com
versatile professional eager to contribute comprehensive guest services background toward actively supporting the employer in optimizing performance.
- broadly trained and highly disciplined hospitality specialist offering over 8 years solid and progressive experience in guest relations, hotel operations and client services.
- outstanding customer service representative, capable of maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction.
- adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
- apply sharp problem-solving proficiencies and cost-effective strategies, along with exceptional verbal communication skills in spanish and english, to any professional environment.
- skilled at performing independently or within a team to exceed all operational goals and objectives.
- demonstrated a team player attitude in enthusiastically soliciting and accepting additional challenging projects in support of company objectives.
front desk assistant manager motel 6 2008-2010
- sharp business acumen and experienced in managing broad scope of front desk operations, from making reservations and processing check-ins to balancing cash draws and supervising personnel.
interpreter/clerk navajo county attorney's office-child support division 2004-2007
- utilized extensive knowledge of spanish/english translation in conducting new client workshops, interpreting court/consultations and corresponding to other counties for case files.
epidemiologist clerk navajo county health department-bioterrorism defense dept. 2003-2004
- tasked with fielding incoming calls, updating an extensive database and attending numerous biodefense seminars on behalf of the department.
spanish interpreter legal defenders office of navajo county 2002-2003
waitress mesa italian restaurant 2002
- facilitated a client-focused, service-oriented environment vital to maximizing customer satisfaction and loyalty.
leadership workshop navajo county health department
communication workshop navajo county health department
problem-solving workshop navajo county health department
guest relations seminar accor international/motel 6
front desk system (fols) training accor international/motel 6
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