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yyyyyy x. yyyyyy

3545 pueblo way • las vegas, nv 89169

xxx-xxx-xxxx •


versatile professional eager to contribute comprehensive guest services background toward actively supporting the employer in optimizing performance.




  • broadly trained and highly disciplined hospitality specialist offering over 8 years solid and progressive experience in guest relations, hotel operations and client services.
  • outstanding customer service representative, capable of maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies and cost-effective strategies, along with exceptional verbal communication skills in spanish and english, to any professional environment.
  • skilled at performing independently or within a team to exceed all operational goals and objectives.
  • demonstrated a team player attitude in enthusiastically soliciting and accepting additional challenging projects in support of company objectives.


professional experience

front desk assistant manager motel 6                                                                                2008-2010

  • sharp business acumen and experienced in managing broad scope of front desk operations, from making reservations and processing check-ins to balancing cash draws and supervising personnel.

interpreter/clerk navajo county attorney's office-child support division                         2004-2007

  • utilized extensive knowledge of spanish/english translation in conducting new client workshops, interpreting court/consultations and corresponding to other counties for case files.

epidemiologist clerk navajo county health department-bioterrorism defense dept.      2003-2004

  • tasked with fielding incoming calls, updating an extensive database and attending numerous biodefense seminars on behalf of the department.

spanish interpreter legal defenders office of navajo county                                          2002-2003


waitress mesa italian restaurant                                                                                               2002

  • facilitated a client-focused, service-oriented environment vital to maximizing customer satisfaction and loyalty.


professional education


leadership workshop navajo county health department

communication workshop navajo county health department

problem-solving workshop navajo county health department

guest relations seminar accor international/motel 6

front desk system (fols) training accor international/motel 6

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