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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •


versatile professional eager to contribute comprehensive background toward actively supporting the employer in optimizing performance.




  • dedicated professional offering over 6 years experience in client-focused industries focused on delivering world class customer service.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
  • demonstrated a team player attitude in enthusiastically soliciting and accepting additional challenging projects in support of company objectives.
  • skilled at performing independently or within a team to exceed all operational goals and objectives.
  • dynamic communication, organization, problem solving, and relationship management skills.


professional experience


visitor service associate norfolk botanical gardens                                                    2008-present

  • sharp business acumen and experience in managing broad scope of operations, from fielding phone inquiries and processing registrations to administering refunds and updating database.
  • facilitate a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.


quality control/account receivables clerk labels unlimited                                               2007-2008

  • actively managed a comprehensive database of all receivables for ups and other shipment accounts, ensuring accurate and complete records at all times.
  • skillfully oversaw a variety of quality control operations, enforcing quality approval prior to shipping.


administrative assistant computer tutoring enterprises                                                  2000-2004

  • spearheaded all administrative operations in support of company owner, from generating business reports and performing statistical analysis to meeting briefings and updating database.


quality control associate virginia pilot                                                                              2004-2006

  • consistently ensured delivery of quality customer service vital to sustaining and growing a loyal clientele base.
  • responsible for process data entry and output/waste analysis, ensuring newspaper quality.


professional education


bachelor s of science in social work norfolk state university                                             present


coursework in applied science tidewater community college                                                    2006


yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •












hiring agent name


company name


city/state/zip code




i am currently seeking a challenging career opportunity in a [insert job title] capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include experience in business operations, administrative support and customer service. an examination of my credentials will confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate within a strict conduct of professionalism and integrity with my clientele. to complement this background, i offer dynamic communication, organization, problem solving, and relationship management skills.


as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.








yyyyyy x. yyyyyy


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