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yyyyyy x. yyyyyy

(xxx-xxx-xxxx •



profile of qualifications


solutions-focused mba candidate eager to contribute strong retail management, administrative / executive-level support, strategic analysis, team building, and customer service experience toward maximizing a progressive employer s productivity and profitability. top-performer with the ability to make decisions which reflect positively on corporate well-being and employee satisfaction. excellent communicator who effectively interfaces with all business representatives through to executive level.  ambitious self-starter who can handle multiple assignments within deadline-driven environments.



key areas of expertise


human resources management               customer service                               administrative support                         regulatory compliance

team building                                            business communications                  retail merchandising                            microsoft office

training / development                              purchasing                                          information management                     internet applications





master of business administration emphasis in human resources management (in progress)                           walden university

bachelor of arts in liberal arts                                                                                                                           eastern nazarene college



career highlights


         spearheaded increased efficiency and organizational rates for executive-level management by 50%.

         improved general office productivity levels 25% by streamlining administrative processes / procedures.

         successfully adjusted calendar activities to maximize senior staff time efficiency by 25%.

         increased utilization of up-to-date document tracking systems by 90%.

         optimized management-based initiatives to increase workload / workflow by 50%.

         led the formulation of strategic business decisions which continually increased retail sales growth by 5% annually.



professional synopsis


executive assistant

penn north centers for advanced wound care, warren, pa                                                                                                2008 c 2009


         maximized administrative efficiency by managing ceo calendars to include organizing cost-effective staff travel and accommodations arrangements through internal / external agent support.

         drafted confidential correspondence / reports for executive-level management review and maintained comprehensive filing systems.

         contributed sharp analytical proficiencies instrumental in organizing, evaluating, and distributing business expense reports.


quality control clerk

northwest savings bank, warren, pa                                                                                                                                          2006 c 2008


         strategically steered regulatory compliance efforts in coordination with bank, state, and federal policies / procedures to include providing key statistical reporting, data management, and detailed spreadsheets as required.

         utilized broad scope of industry and professional services knowledge to proficiently draft a facility-wide disaster relief plan.

         efficiently prepared and mailed critical verification letters / correspondences while concurrently tracking / filing responses.


customer service representative

alltel communications, inc., charlotte, nc                                                                                                                               2005 c 2006


         demonstrated all-inclusive telephone product / services knowledge toward promptly responding to customer concerns and resourcefully resolving diverse challenges, along with accurately applying payments and adjustments to individual accounts.


store manager / assistant manager

kotliars cards / american greetings, braintree, ma / charlotte, nc                                                                                  2000 c 2005


         applied dynamic leadership talents toward directing all daily operations to include overseeing results-focused inventory, merchandising, purchasing, and cash management practices which attained substantial bottom-line results.

         drove business growth by recruiting, training, and managing a top-performing retail staff.

         evaluated and troubleshot customer issues and provided effective solutions which boosted customer loyalty and repeat business.

         conducted valuable department meetings and individual reviews to facilitate productive team building and encourage staff feedback.

yyyyyy x. yyyyyy

(xxx-xxx-xxxx •









hiring agent name


company name


city/state/zip code




i am currently seeking a challenging [ insert job title ] position, and am submitting my resume for your review.


i am eager to contribute cross-functional experience in retail management, administrative / executive-level support, strategic analysis, team building, and customer service toward maximizing your productivity and profitability.  i consider myself a top-performer who has the talent to make decisions which reflect positively on corporate well-being and employee satisfaction.  i have also demonstrated skill at effectively communicating with all business representatives through to executive level.


to compliment my background, please note that i am currently pursuing an m.b.a. from walden university with an emphasis in human resources management.  i also hold a b.a. in liberal arts from eastern nazarene college.


throughout my career, i have held several management and administrative support roles. within my varied roles, i have improved overall productivity levels 25% by streamlining organizational processes / procedures.  i also optimized management-based initiatives to increase workload / workflow by 50%.


during my employment as a retail store manager, i successfully recruited, trained, and supervised top-performing employees.  furthermore, i led the formulation of strategic business decisions which resulted in continual sales growth increases of 5% annually.  as this is just a sampling of my impressive background, please kindly refer to my enclosed resume for additional professional experience and business accomplishments.


you will find me to be solutions-focused leader who can utilize a broad scope of experience toward promptly responding to customer concerns and resourcefully resolving key business challenges.  for the sum of these aforementioned reasons, i believe i will prove to be an incredible asset to your company.


i look forward to hearing from you in order to discuss an available opportunity for which i am qualified.  i may be reached as indicated, and thank you in advance for your time and consideration.






lisa knepp

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