~ Eager to contribute exceptional interpersonal skills, sales expertise, and leadership attributes

as an Admissions Advisor with a progressive college. ~

 

 

         Considerable business acumen gained from diverse experience in customer service, banking, mortgage, and retail sales environments.

         Impressive blend of communication, relationship-building, prioritization, and planning skills.

         Possess excellent transferrable skills from former role as loan officer; adept at interviewing applicants, promoting and explaining programs, and completing qualifying documentation.

         Steadily grow company revenues by diligently following up on referrals and leads and establishing new customer contacts.

         Equally proficient in a supervisory role and as a collaborative team player.

         Quickly adapt to new roles, responsibilities, tasks, software and work environments.

 

 

Nordstrom Rack, San Leandro / East Palo Alto, California, 2008 to Present

Assistant Manager (2009 to Present)

         Quickly advanced to role as Assistant Manager for Shoes department based on proven performance and results; successfully opened new store from the ground up.

         Serve as Manager-in-Charge twice monthly, effectively supervising, coaching, directing and motivating team of up to ten associates.

         Earned promotion from role in customer service (2008 to 2009) within Shoes department.

 

Act 1 Personnel Services, Oakland, California, 2007

Staffing Manager

• Recruited, interviewed, and appropriately placed candidates in temporary employment positions to meet clients specific staffing needs.
• Conducted extensive cold calling to drive new business, and met with key decision-makers to negotiate contracts.

 

Nordstrom, San Francisco, California, 2006 to 2007

Sales Associate

• Provided exceptional customer service while organizing inventory, performing sales transactions, and administering computer database.

E-LOAN, Pleasanton, California, 2004 to 2006

Escrow Specialist (2005 to 2006)

• Researched and processed payments for escrow accounts pertaining to property taxes, hazard insurance and PMI insurance.
• Cultivated, nurtured and maintained cooperative working relationships with personnel from all departments, essential to maximizing sales and customer satisfaction.

 

Continued

 

 

 

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Professional Experience continued

 

 

Pre-Underwriter (2004 to 2005)

• Applied sharp attention to accuracy in analyzing and processing documentation associated with real estate purchases or loan refinancing.
• Proficiently scrutinized customer credit reports, assets, liabilities, collateral, title searches, appraisals and surveys to ensure corporate and regulatory compliance.
• Practiced exemplary follow-up with clients to expedite underwriting and approval process.

American Prime Funding, Fremont, CA / West Coast Financial, San Leandro, California, 2003 to 2004

Loan Officer

• Merged talents in cold calling, prospecting and establishing rapport to win new business and enhance company s loan base.
• Met with potential clients to review company s loan programs and prepare documents for submission to underwriting department.
• Accurately calculated taxes and insurance payments, displaying strong financial acumen.
• Consistently met or exceeded assigned sales quotas and production goals, and recognized for notable achievements in client retention and boosting referral business.

 

Nordstrom, Foster City, California, 2002 to 2003

Sales Associate

• Promoted merchandise in Women s Shoe Department and assisted potential buyers with product selection and purchase.
• Maintained and arranged merchandise, and facilitated sales transactions.
• Achieved excellent levels of repeat business through superior customer service.

 

Wells Fargo Bank, San Leandro, California, 2001 to 2002

Personal Banker Officer

• Performed broad-scope customer service functions inclusive of cross-selling financial products and services, opening and closing branch, and supporting Operations Manager in steering and maintaining a productive business environment.
• Answered inquiries regarding accounts, and handled complaints and escalations with diplomacy and a solution-driven approach.

 

Bank Of The West, Oakland, California, 2000 to 2001

Financial Consultant

• Conducted in-depth customer needs assessments, and promoted and facilitated sales of financial services/products such as loans and accounts.

• Fostered, nurtured and maintained profitable relationships with customers, vital to growing overall revenues.
• Championed business development efforts which resulted in closing three new loans within first month of employment.

 

 

Accounting Certification, Alameda Computer School, Alameda, California, 1999

 

Nordstrom Rack Leadership Training