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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com
team-driven, solutions-focused professional eager to contribute proven public relations,
human resources, and customer service skills toward optimizing a company s productivity and profitability.
profile
ø generate positive public relations to create new business opportunities while building critical community relationships and professional networks.
ø demonstrate dynamic prioritization skills, including quickly identifying and resolving daily challenges in a proactive manner while maintaining exceptional work ethics.
ø thrive within fast-paced, high-pressure environments while concurrently prioritizing and streamlining processes to increase efficiency.
ø foster cooperative teamwork across a multitude of personnel levels while empowering associates to make decisions to reflect positively on customer / client satisfaction and company well-being.
professional experience
staff representative / organizer, seiu district 1199 wisconsin, madison, wi 2007 c 2008
ø applied superior administrative talents toward successfully liaising between over 700 healthcare members within a high-volume healthcare facility, including nurses and service / support employees.
ø empowered associates by leading union-based motivational efforts critical toward building valuable staff-oriented direct and indirect involvement and ensuring optimal personnel loyalty.
ø contributed profitable organizational abilities instrumental in directing member involvement in major elections and negotiations activities and all political campaign efforts.
human resources administrative assistant, community living alliance, madison, wi 2006 c 2007
ø maximized operational success by strategically supporting company-wide recruiting and benefit functions, along with accurately maintaining employee files, processing / verifying new hire paperwork, and validating wage and personnel requests.
ø created dynamically effective new employee training programs, including developing and maintaining high-quality standards for all associates to provide consistency within business operations.
ø demonstrated skill in preparing comprehensive reports for executive-level management, along with assisting with miscellaneous departmental administrative activities as necessary.
collections specialist, wisconsin department of health and family services, madison, wi 2003 c 2006
ø utilized exceptional communications and interpersonal relationship-building proficiencies to provide customer service excellence and beneficial liaison activities between elderly, company representatives, and estate-oriented attorneys.
ø resourcefully researched and fielded medicaid-related federal and state status questions, along with preparing confidential correspondence for representatives and attorneys regarding complex estate matters.
ø optimized departmental efficiency by effectively maintaining estate records within an innovative, personally-created electronic database.
program assistant 3, wisconsin department of regulation and licensing, madison, wi 2000 c 2003
ø successfully provided personalized service to customers applying for state-based professional licensure.
ø ensured organizational compliance with all state and federal statuses in support of licensure obtainment activities; attained advanced knowledge of public-sector administrative rules and regulations.
education and professional training
b.a., human resources upper iowa university
a.a., supervisory management madison area technical college
basic and primary leadership schools • tamms the army maintenance management school
united states army
~ member of the society for human resources management ~
yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com
date
hiring agent name
title
company name
address
city/state/zip code
dear__________________:
i am currently seeking a challenging and rewarding business support role within a dynamic and successfully progressive organization, and am submitting my resume for your review.
i am eager to apply my broad business background in public relations, human resources, and customer service toward actively supporting the optimization of your company s productivity and profitability. throughout my career, i have been able to generate positive public relations to create new business opportunities while building critical community relationships and professional networks.
you will find me to be a team-focused, solutions-oriented leader who is able to drive organizational success by fostering cooperative teamwork across a multitude of personnel levels while empowering associates to make decisions to reflect positively on customer / client satisfaction and company well-being. in addition, i have the ability to thrive within fast-paced, high-pressure environments while concurrently prioritizing and streamlining processes to increase efficiency and consistently maintaining solid professional work ethics. for these aforementioned reasons, i believe i will prove to be an incredible asset to your team.
i look forward to hearing from you in order to discuss an available opportunity for which i am qualified. i may be reached as indicated, and thank you in advance for your time and consideration.
sincerely,
yyyyyy x. yyyyyy
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