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Yyyyyy x. yyyyyy

P.O. Box 0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phonexxx-xxx-xxxx

abc@xyz.com

 

Eager to contribute outstanding technical expertise, personnel management background,

and project leadership talents toward supporting the employer in optimizing

bottom-line performance and productivity.

 

Qualifications Profile

 

        Broad technical/computer skills spanning PC maintenance, call center systems, networking, and helpdesk operations.

        Diligently maintain unparalleled responsiveness to critical business needs, ensuring first-rate customer satisfaction through seamless communication and cooperation.

        Outstanding capabilities in analyzing and promptly rectifying complex technical errors and issues.

        Highly adaptable; quickly master new roles, responsibilities, technologies and environments.

        Proven ability to interface with all levels of management, peers, and clients/customers.

        Skilled at configuring, fine-tuning and maintaining hardware, software, and peripherals, and fostering strong relationships with end users.

        Combine veracity, prioritization skills, and a team player work approach toward consistently meeting or exceeding employer and client expectations.

        Well-versed in network performance optimization, configuration and security.

 

Education

 

Kaplan University, Davenport, Iowa, 2009 to Present

Bachelor s Degree in Information Technology (in progress)

         Emphasis in Network Administration

 

Professional Experience

 

21st Century Mortgage, Inc., Running Springs, CA, 2004 to 2008

Loan Officer / Manager

  • Critically examined credit applications, credit bureau information, collateral valuation, financial statements, and other supporting documentation for processing, underwriting, and approval.
  • Persuasively presented loan programs and earned confidence of borrowers through exemplary customer service.
  • Cultivated relationships with local realtors and financial advisors crucial to uncovering leads and expanding client base.

 

Continued

 

 

 

Yyyyyy x. yyyyyy ---- Page 2 of 2

 

Professional Experience continued

 

  • Applied dynamic management skills toward creating employee work schedules, overseeing staffing, recruiting and hiring, creating and enforcing business policies and procedures, and decisively handling discipline and/or terminations.
  • Played an active role in configuring, networking, troubleshooting and maintaining desktops, printers and fax machines, as well as performing regular data back-ups to safeguard critical information.

 

Countrywide Credit Industries, Inc., Agoura, CA, 1998 to 2004

Client Support Manager (2001 to 2004)

  • Contributed well-honed leadership talents toward directing large team of system support analysts in expeditiously responding to high-volume calls related to broad scope of issues.
  • Consistently focused on optimizing quality control by performing in-depth call analysis, performance monitoring, queue management, and reporting.
  • Steered cohesive efforts among multiple departments to swiftly identify, mitigate, communicate and resolve issues which impact client processing or impede compliance.
  • Oversaw staffing and hiring needs, training, coaching, counseling, performance reviews, discipline, and terminations.

 

Senior Software Analyst (1998 to 2001)

  • Leveraged excellent technical acumen to provide application support via phone and email in a lending environment of 1,500+ users across 53 locations nationwide,
  • Adeptly used PC Anywhere application to rapidly and effectively troubleshoot software and hardware issues.
  • Researched and tracked known issues, compiled monthly status reports, and generated incident reports as needed to request application programming revisions.
  • Served as a point of contact between System Support and Corporate Operations to evaluate issues and collaboratively develop new software releases based on known incidents and business requirements.
  • Resourcefully streamlined and expedited call tracking, escalation and incident reporting procedures.

 

Military Experience

 

United States Army, 1988 to 2007 retired

 

 

 

 

 

 

 

Yyyyyy x. yyyyyy

P.O. Box 0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phonexxx-xxx-xxxx

abc@xyz.com

 

 

 

 

Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity in an IT capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.

 

In addition to an Information Technology Degree in progress, I bring to you solid experience in providing technical support, well-developed customer service expertise, and the flexibility to successfully balance competing priorities with an unwavering commitment to accuracy, efficiency, and customer satisfaction. To complement these qualifications, I offer exceptional team-building, organizational, analytical, and staff management skills.

As a proactive contributor to your organization, you will find me to be an industrious and highly organized professional committed to supporting you in achieving business goals and objectives through an impressive work ethic, proven leadership attributes, and dependability. I am confident that I could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

Yyyyyy x. yyyyyy

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