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yyyyyy x. yyyyyy                                             p.o. box 0000 xxxxxx xxxx , xxxx , xxxxx 00000




productive team player eager to contribute dynamic coordination, operations, administration, leadership and communications skills in a customer service role toward actively supporting a progressive company in maximizing operational performance.


career profile

ø  solid experience in all phases of customer service operations.

ø  proven entrepreneur knowledgeable in managing a business.

ø  demonstrated competence in client support and service.

ø  adept in team leadership and unit communications.

ø  expertise in training and personnel development.

ø  knowledgeable in administrative procedures, policy implementation and daily operations.

ø  skilled in office management.

ø  excellent capacity in prioritization, problem solving and effectiveness in fast-paced environments.

ø  proven ability to develop and maintain strong business relationships.

ø  well-organized multi-tasker with exceptional interpersonal skills.

ø  deliver outstanding administrative support on a consistent basis.

ø  active in community as a volunteer and instructor.

ø  proficient in advanced business software applications.



professional experience

flat iron farm, llc, great mills, md                                                                                            2005 - present


       increased boarding sales 70%.

       expanded lesson clients 75%.

       upgraded annual revenue 80%.

       initiated horse show series drawing over 100 participants per show.

       launched horseback riding clinics/educational seminars based on returning satisfied customers.

       conducted horseback riding summer camp for children under age 12.

world gym, lexington park, md                                                                                                             dates

aerobics instructor/personal trainer

       increased class size 25%.

       utilize positive working attitude and team player skills and act as substitute for other instructors.

       facilitate clear and easy to understand classes.



horsemanship association master instructor certification, 2006

ifa aerobics instructor and personal trainer certification, 2005

bay district volunteer fire department 2005



community involvement

prince georges equestrian center, horse science school instructor

st. mary s fairgrounds, smile horse show coordinator

4-h club clinics, guest instructor
yyyyyy x. yyyyyy
                                             p.o. box 0000 xxxxxx xxxx , xxxx , xxxxx 00000






cover letter text






hiring agent name


company name


city, state   zip code


dear                   :


i am currently seeking a challenging career opportunity in a customer service assignment and am submitting my resume for your review.  in advance, i thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include extensive customer service background in diverse sectors.  to complement this background, i possess demonstrated expertise in relationship building, issue/problem resolution, student support, training and development, administration and communications, well as strong problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 


i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.











yyyyyy x. yyyyyy





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