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Driven, results-oriented team player currently an Administrative Assistant to Sr. Director of Sales, U.S. West Cellular eager to continue to contribute as an Associate Relations Representative ~ Knowledge of Human Resource practices ~ Solid understanding of company operations and objectives ~ Dynamic communication, team building, leadership, and program/project management skills ~ Exceptional interpersonal relation abilities
Oklahoma State University, Stillwater OK USA
Master of Science in International Studies/International Business and Economics, 2006
Oklahoma City University, Oklahoma City OK USA
Bachelor of Arts in Spanish/Criminal Justice, 2004
One of only 5% company-wide to achieve Exceeds Expectations performance rating, 2008 annual review.
Worked with HR team to gain knowledge of Associate Relations Representative roles/responsibilities.
Strategically shadowed Director of Human Resources during WAOR & ORCA culture survey action planning sessions in order to boost knowledge of human resource operations.
Joined the Inclusion Council and attend select meetings, including the Inclusion Summit January 31, 2008.
Actively participate in Leadership meetings and provide input/recommendations focused on optimizing operational efficiency, productivity, quality, and profitability.
Successfully completed Human Resource training through Employment Law and Practices Seminar as well as Essentials of Communicating with Tact and Finesse Workshop, 2007.
Took the initiative to participate in Franklin Covey training, FOCUS: Achieving your Highest Priorities, targeted toward boosting time management and efficiency using email and Outlook tools.
Selected to represent Oklahoma State University at Women as Global Leaders Conference, Dubai, UAE, 2005.
Facilitated and collaborated in numerous community outreach projects in the U.S. and Guatemala.
Hosted international speakers and diplomats sponsored by the Oklahoma State University Office of International Education and Outreach.
U.S. CELLULAR, Tulsa OK USA 2006-Present
Administrative Assistant to Sr. Director of Sales, 2006-current
Retail Wireless Consultant, 2006
Collaborate as key team member in facilitating training/professional development programs by coordinating logistics, equipment, services, and collateral materials for diverse events ranging from Exploring Sales Genius Workshop and Outperform Workshop and Situational leadership trainings in all markets to Fear Free Prospecting Assistance for the b2b Channel, Appreciative Inquiry Summit, United Way Carnival, and RGMT Road Show.
Deliver superior administrative support to leadership team in diverse aspects of operations including managing Sr. Director s emails and calendaring, responding to urgent/time-sensitive emails on Sr. Director s behalf and assisting with accounts payable issues, expense monitoring, time entry, and Optura approvals.
Play key role in supporting critical business performance analyses and management by providing updating/reporting on Customer impacting functions such as Mystery Shops, Observations and CBI monthly, quarterly and YTD reports as well as collecting and compiling reports and supporting data for quarterly reviews of Key Drivers, Scorecards, easyedge, performance and action plans.
Proficiently create and broadcast weekly team huddle targeted toward bridging gaps in communications of business results, customer experience, standards of excellence, and related business components, providing key tool for reaching leaders beyond DOS team and a vehicle for broadcasting crucial information to cross-functional areas of operation.
Proactively support team motivation initiatives by producing and mailing recognition cards to store leaders and frontline associates ranking in Top 2 on Sales Winners monthly reports.
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OKLAHOMA STATE UNIVERSITY, Stillwater OK USA
Unit Assistant, 2005-2006
Supported administration of the Office of International Education and Outreach by supplying phone/mail triage, documentation and other daily administrative activities.
Headed the team responsible for analyzing and revising the 5 year old course curricula to ensure better application to current processes and organization-sponsored activities.
Acting as Host, fostered key relationships with visiting international speakers and diplomats.
Study Abroad Advisor, 2004-2005
Recruited to counsel students individually and make group presentations about study abroad opportunities through both private and reciprocal exchange programs.
Applied planning and facilitation skills toward organizing regular campus events celebrating the achievements of international students.
Evaluated existing programs and identified areas for program improvements, successfully updating the program handbook with fresh information and a new approach.
Spearheaded 6 road trips introducing as many as 30 international students per trip to local area.
Collaborated in organizing annual events; coordinated catering, logistics, equipment, and collateral materials.
International Student Tutor, 2000-2004
Demonstrated excellent written and verbal communications skills assisting students resolve fluency, writing and written/verbal presentation issues through one-on-one interactions.
Instructed over 200 students in English and Spanish writing fluency, focusing on grammar and word usage.
Assisted students with writing and editing term papers.
ULEW TINIMIT CENTER FOR SPANISH AND SOCIAL AID, Quetzaltenango, Guatemala 2005
Volunteered time, planning and participation in multiple Community Outreach programs while studying for Spanish fluency and certification; provided diverse support services and activities for local and indigenous communities located in Quetzaltenango and the nearby mountains.
QUAIL CREEK ELEMENTARY SCHOOL, Oklahoma USA Fall 2003
Developed course curriculum for students aged 7-10, and presented the course to over 180 students per week.
Demonstrated excellent project management in developing and implementing class activities that stimulated students in an enrichment environment; assisted students with in-room class work and tutored in varied studies.
Spanish Fluency, Universidad Centro Educativo del Latinoamericano, Rosario, Argentina, 2002
Volunteer, Ulew Tinimit Center for Social Aid and Spanish School, Quetzaltenango, Guatemala, June 2005
Peer Selected Student Representative, Women as Global Leaders Conference, Dubai, UAE, March 2005
Ambassador to Ethiopia at The OSU 2005 Year of Languages Multicultural Fair
ESL Volunteer Teacher, Wheeler Elementary School, Fall 2003
OCU Service Learning Volunteer, Latino Community Development Center, 2003
Public Relations Officer, Student Association of Global Affairs
Member, Phi Kappa Phi Honor Society
Member, Phi Beta Delta Honor Society
President s Honor Roll, 2000- 2004
Oklahoma City University Academic Scholarship, 2000-2004
Phi Eta Sigma Honor Society, 2000-2004
Microsoft Office (Word, PowerPoint, Excel); Basic HTML; Proquest; Academic Search Elite databases
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