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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx abc@xyz.com

 

management profile

 

hospitality & culinary oversight  •  team leadership & training  •  customer service

 

objective: persuasive and influential leader seeking to leverage management and foodservice expertise to actively support progressive organization s profitability and productivity objectives.

 

ø  consistently contribute to improved productivity, cost effectiveness, operational enhancement, and profitability through leadership, strategic planning strengths, technical expertise, and sound understanding of client needs.

ø  effective leadership skills honed through progressive roles within high-paced, demanding environments that required balancing of numerous accounts with varying degrees of priority.

ø  excel in big-picture thinking while energizing teams and building consensus among disparate groups in order to make things happen .

ø  reputation for strong work ethic, exceptional commitment to customers, industry knowledge, approachability and ability to get the job done by focusing on priority tasks, responding to sense of urgency, and tenacious commitment to results.

ø  technically savvy with expertise in microsoft office (word, excel, powerpoint, outlook, access) as well as windows operating system.

ø  fluent in spanish, russian, and bulgarian.

 

core competencies:

strategic marketing & sales

scheduling & timetables

budgeting & cost controls

front- & back-of-house operation

p&l accountability

cost reduction & avoidance

profit & growth strategies

regulatory compliance

efficiency improvements

process redesign & improvement

quality control initiatives

safety & sanitation standards

recruiting & staffing initiatives

vendor & inventory management

problem solving & resolution

 

 

career accomplishments

 

ø  elevated gross sales of country kitchen restaurant by 15% during first year as food services manager and additional 10% every year thereafter.

ø  achieved record profitability for country kitchen restaurant and cut food and labor cost while increasing sales, quality, and guest satisfaction; halted rampant waste and unified front- and back-of-office house staff to promote cohesive, cooperative team committed to premium service delivery.

 

 

professional experience

 

country kitchen restaurant-atlantic city, nj; concurrent with educational training              2002 to present

hospitality & culinary manager (2007 to present)

shift supervisor (2004 to 2007)

waitress (2002 to 2004)

  achieved rapid and progressive advancement through organization to oversee $3m f&b operations and 30-member team and ensured proper scheduling and bill payment for facilities; responsible for deposits, change orders, and balancing shift reports and profit and loss statements.

  interview, hire, and terminate employees as necessary while ensuring adequate training.

  verify all budgeted hours and execute key payroll functions for submitted time cards.

  administer staff performance appraisals and secure low turnover rates by executing intensive training regimen designed to maximize workplace cohesion.

  promote optimal dining and drinking experiences through cultivation and delivery of superior customer service levels, engaging clients with wide range of customized food and beverage options.

  acquire key knowledge of wine varieties and serving options while developing personal portfolio of drinks catering to special events and business promotions; maintain inventory levels and implement process for timely ordering and restocking.

  transform negative client experiences by resolving inquiries and concerns in timely manner and upsell products and services despite challenging environments.

 

**    ***    **

further experience as waitress for red lobster restaurant; held position concurrently with management role at country kitchen restaurant.

 

 

education & activities

 

cornell university-ithaca, ny

master certificate in foodservice management (currently pursuing)

 

sofia university-bulgaria

bachelor of science in public relations

 

activities:

volunteer, atlantic city rescue mission

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx abc@xyz.com

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

with more than eight years of experience progressing into management roles within food service organizations like red lobster and the country kitchen restaurant, i have honed my skills for the express purpose of supporting profitability and productivity objectives. it is with this expertise that i hope to prove myself invaluable to (company name) in the role of (role title).

 

in addition to a bachelor of science in public relations, current pursuit of master certificate in foodservice management, and ability to manage education programs and full-time workloads concurrently, i also can offer:

  proven track record driving change while overseeing $3m f&b operations; successfully elevated profits by 15% during first year as food services manager and additional 10% every year thereafter.

  consistent, dedicated approach to generating new business and maintaining existing clientele while monitoring and managing staff development; unique perspective garnered from ground-up experience at the country kitchen restaurant.

  talent for motivating and leading multidisciplinary teams to ensure productivity and morale in high-pressure situations centered upon process improvement.

  delivery of peak customer service and satisfaction utilizing data-driven decision making and absolute compliance with federal and company regulations.

  proactively develop strategic alternatives that drive continuous improvement goals.

  ensure timely completion of all projects within established schedules.

  fluent in spanish, russian, and bulgarian.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your operations, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

 

yyyyyy x. yyyyyy

 

 

 

 

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