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Yyyyyy x. yyyyyy

456 Swedeland Road - King of Prussia, PA 19406                          abc@xyz.com

 

Sales ~ Customer Service ~ Operations

.

PROFILE OF QUALIFICATIONS

 

Offer several years experience in Sales, Customer Service Management, Human Resources, and Administrative Operations with key qualifications and achievements in:

Ø  Actively consulting with clients to identify needs and capitalizing on findings to develop and deliver customized presentations to maximize sales performance for high-end retailer

Ø  Strategically designing and implementing client-specific order scheduling to achieve 60% improvement in delivery performance

Ø  Collaborating with Vice President in generating 400% gross revenue growth over 4 years

Ø  Successfully maintaining on-time delivery while facilitating customer service and data management merger of 3 acquisitions

Ø  Significantly reducing information downtime by partnering with Accounting and Manufacturing departments in developing and implementing order processing and reporting procedures

Ø  Teaming with President in spearheading corporate software package upgrade/website development projects

Ø  Resourcefully designing quality control procedure instrumental in maximizing data integrity

Ø  Leading/supervising high caliber team members

Ø  Steering diverse areas of Human Resources ranging from recruiting, interviewing, hiring, orientation, and compensation reviews to benefits administration, grievance resolution, attendance monitoring, and records/database management

Ø  Utilizing Platinum Manufacturing Software, Microsoft Word, Excel, Publisher, Outlook, Internet, and on-line research tools

 

PROFESSIONAL EXPERIENCE

 

Sales Professional, Tiffany and Co.-Columbus, OH                                                                         2007-Present

         Successfully drive sales of broad product line to diverse client base in a fast-paced, high-traffic prestigious retail environment.

         Actively consult with clients to identify needs, provide dynamic presentations and informed product recommendations and persuasively close sales; capitalize on opportunities to increase revenue through strategic up-selling and cross-selling of merchandise.

         Build loyal client base instrumental to generating repeat and referral business by providing customized, quality service and employing client development outreach and follow-up strategies.

 

Customer Service Manager/HR Administrator, Spray Products Corporation - Plymouth Meeting, PA    2002-2007

         Demonstrated dynamic leadership skills in directing Customer Service and Data Entry department personnel, with a key focus on facilitating a customer-focused, service-oriented environment.

         Oversaw order processing from intake through delivery and customer follow up.

         Effectively executed and monitored corporate policies and procedures to ensure compliance with account servicing standards.

         Strategically scheduled and expedited orders to meet customer deadlines/requirements.

         Successfully generated new business in an Inside Account Representative capacity; actively participated in industry trade shows and collaboratively called on key accounts.

         Concurrently served as HR Administrator, exhibiting exceptional organization skills in coordinating and supervising new hire orientations, maintaining corporate personnel records and comprehensively monitoring staff benefit/attendance/grievance/hiring/termination activities; conducted employee compensation reviews.

 

Human Resources Recruiter, Stivers Staffing - King of Prussia, PA                                                      2000-2002

         Productively interviewed, tested and placed temporary and direct hire employment candidates to meet both employee and employer needs.

         Actively supported Staffing Coordinator in defining candidate strengths and qualifications.

         Assisted Sales Manager in generating temporary/permanent recruitment opportunities.

         Applied computer skills toward maintaining database of completed assignment performance reviews.

 

EDUCATION 

 

Bachelor of Arts, Communications - East Stroudsburg University, PA; 2000

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