yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

 

 

objective

productive team leader eager to contribute dynamic managerial, operations, administration, leadership and communications skills in a service management role actively supporting a progressive company in maximizing operational performance.

 

 

career profile

ø  solid experience in all phases of customer service operations including p&l.

ø  career built in automotive service sector.

ø  record of promotion to assignments of increasing authority and responsibility.

ø  well organized multi-tasker.

ø  outstanding communications and presentation capacity.

ø  expertise in all facets of effective customer service.

ø  knowledgeable in recruitment, development and supervision of service teams.

ø  record of operational turn-arounds and upgrades.

ø  demonstrated competence in client issue resolution.

ø  strong capacity in policy/procedures, advertising/promotion and strategic planning.

ø  competency in supervision, mentoring, training, performance evaluations and personnel development.

ø  excellent capacity in prioritization, problem solving and effectiveness in fast-paced environments.

ø  proven ability to develop and maintain strong business relationships.

ø  deliver outstanding quality control on a consistent basis.

ø  proficient in advanced business software applications.

ø  extensive corporate-sponsored professional development (see below).

 

professional experience

dealership name, location                                                                                                         2006 - present

service director

       recruited to assume responsibility for faltering service department.

       analyzed key issues and launched turn-around process.

       planned and implemented long/short-term objectives.

       recruited, trained and developed exceptional staff.

       coordinated with parts manager to upgrade overall efficiency.

       produced significant improvement in customer satisfaction.

       drove profits to new levels.

       oversee daily operations, policy implementation, advertising/promotions and strategic direction.

       assess and rate employee performance with improvement objectives.

       design and facilitate proactive management training processes.

       consistently exceed customer expectations through continuous improvement process.

 

 

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yyyyyy x. yyyyyy

page two

 

 

anything automotive, augusta, ga                                                                                                  1997 - 2006

owner/operator

       launched this successful automotive repair venture.

       recruited and directed staff of six technicians to levels of outstanding service.

       built business up to $500,000 in annual revenues.

 

 

earlier background

during 1992 - 1997, served in the united states army as a team leader.  in this assignment, built solid leadership, problem-solving, communications and analytical skill sets.

 

 

professional development

         chrysler service manager training

         saturn service manager training

         gm sales and marketing

         gm service manager training

         how to build customer enthusiasm course

         primary leadership development course (distinguish honor graduate)

         hazmat training

         attended itt technical college, electronic repair

         23 general studies credits