~ Seasoned Systems Administrator /  Data Center Engineer eager to contribute extensive technical, troubleshooting, and leadership talents toward supporting a dynamic organization in optimizing performance. ~

 

 

Offer 7+ years of experience in large-scale global IT operations with considerable strengths in steering  projects which boost efficiency, eliminate redundancy, heighten customer satisfaction, and reduce costs. Strong experience in network and system administration, helpdesk operations, project management, IT asset inventory management, and performance tuning.  Outstanding capabilities in scrutinizing, diagnosing and rectifying complex technical errors and issues. Highly skilled at installing, configuring, fine-tuning and maintaining hardware, software, platforms and peripherals. Excel in conducting data backups and applying disaster recovery strategies and contingency plans to safeguard business-critical information. Reputation for excellent interpersonal, organizational, problem solving, vendor relations, and documentation skills.

 

Selected Achievements:

 

         Established and implemented highly efficient parts return process for defective hardware at Sun Microsystems to capture measurable savings on every case submitted while accelerating turnaround in replacing parts.

         Successfully negotiated and achieved 67% in cost savings related to service contract from 3^rd party vendor providing plotter support.

         Standardized and streamlined hardware deployment and repair process to enhance all aspects and levels of system administration.

         Personally closed an average 26 health alerts to significantly elevate customer support for Sun Microsystems engineers.

         Recipient of 2008 Top Hand Award for exhibiting superior teamwork and assisting peers in achieving and sustaining seamless data center operations.

         Recognized and appreciated by colleagues and management for advanced technical skills and knowledge.

• Strategically combined prioritization skills and a team player work ethic toward consistently meeting or exceeding employer and customer expectations.

 

 

Sun Microsystems, Inc., Sunnyvale, CA, 2000 to Present

Systems Administrator

         Proactively build, install and maintain Solaris and Linux systems as well as all servers, storage, and associated data center infrastructure.

         Partner with IT team members to expeditiously respond to incident and service requests, perform continuous performance tuning and optimization, and deliver top-notch end user support.

         Introduce and test virtualization technologies (VMware ESXi, Sun xVM) on x86 hardware.

 

Continued

 

 

 

 

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Professional Experience continued

 

         Install and maintain Sun, Cisco and Brocade networking equipment, switches, and storage devices.

         Leverage superior troubleshooting talents to analyze and resolve issues related to TCP/IP protocols, data cabling, and Sun and HP hardware including blade server installation, configuration and break-fix.

         Steer High Availability (HA) server management for 1,100 servers and expertly troubleshoot issues related to hard drives, memory, patch updates, network, and server.

         Establish, nurture and maintain effective relationships with vendors to efficiently resolve issues, control expenses, and ensure business continuity.

         Relied upon to maintain optimal A/C and power conditions for several data centers and facilities.

 

Adaptec, Inc., Milpitas, CA, 1997 to 2000

System Administrator

• Applied sharp critical thinking and multi-tasking expertise to effectively support systems pivotal to development and engineering of RAID software, storage management software, and storage virtualization solutions.  

         Built comprehensive testing environments for engineering and software developers requiring meticulous attention to detail and quality assurance.

         Maintained accurate inventory of lab infrastructure, equipment, and supplies.

         Proficiently installed, configured and updated hardware and software on Windows 2000/NT server.

 

                   

 

Prior background includes role as Help Desk / Computer Technician for

Sun Moon Star, Inc., 1995 to 1997.

 

 

B.S., Project Management C Colorado Technical University, Colorado Springs, CO

 

A.S., Information Technology C  Master Institute, San Jose, CA

 

 

Software:          Microsoft Project, Microsoft Office, Star Office, Oracle iProcurement, VMware, Firefox     

 

Languages:       Bash, HTML, TWiki, Perl

 

Platforms:         Windows XP/2000, Solaris, Linux, UNIX 

 

Hardware:         Sun servers and storage products, APC and Sun racking, stacking

 

Networking:       NIS, DNS, TCP/IP, NFS, Nagios