yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

enthusiastic customer service specialist eager to offer proven client relations, operations support, process improvement, and workflow prioritization talents toward optimizing an employer s success.

 

profile of qualifications

 

         top performer who excels at supporting business profitability, company well-being, and client satisfaction.

         integral leader who interfaces among all business representatives and clientele through to executive level.

         out-of-the-box thinker who plans and prioritizes tasks within fast-paced, high-pressure environments.

         ambitious self-starter who demonstrates superior attention-to-detail and sharp analytical abilities.

         fluent in spanish.

 

key areas of expertise

 

customer / client services               business communications               data / records management                public relations

training / development                    workflow prioritization                    inspections / evaluations                     negotiations

administrative support                     insurance processes                           operations support                                leadership

 

career highlights

 

         rated as exceeds expectations in 2010 by farmers insurance exchange with a total file quality score of 96.2%.

         successfully exceeded customer expectations by delivering high-quality service to attain individual scores of 94.9%.

         recognized for prior job performance excellence with 2009 s exceeds expectations ratings by farmers insurance exchange, including achieving a quality annual rating of 97.3% and individual customer service score of 95.7%.

 

professional synopsis

 

 

         apply broad scope of industry knowledge toward investigating, determining liability, confirming coverage, establishing damages, and negotiating settlement of claims within a large-scale assigned oakland / alameda area.

         seamlessly liaise among policyholders, claimants, agents, and auto body professionals to optimize services success, along with expertly conducting detailed field inspections of vehicles at body shops, tow yards, and residences.

         demonstrate solid judgment abilities and authority to make payment of assigned claims within prescribed limits, as well as estimating cost of repairs and / or replacement of damaged or stolen property and vehicles as required.

         build and sustain positive public relations by professionally representing the company within the community.

 

 

         maximized customer services success by effectively loading and unloading customer luggage, meeting arriving flights, cleaning cabins (e.g. seats, floor) for departures, assisting with fleet servicing, and operating key equipment.

         assisted customers with special boarding needs, and ensured cohesive operations by managing all baggage efforts.

         drove operations efficiency by stocking provisioning carts and accurately completing inventory counts.

 

counselor

 

         contributed strong communication and interpersonal relations skills toward interfacing among children as a counselor and confidant while assisting individuals in performing various fun activities (e.g. rock climbing, sports).

 

education & technical summary

 

bachelor of science in psychology                                                                                                                   santa clara university

 

microsoft office suite • windows os • adobe acrobat • lotus notes • colossus • internet applications

 

 

yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging [ insert job title ] role, and am submitting my resume for your review.

 

i am excited to build a rewarding career with your company, and am confident that my broad range of professional skills can help to achieve your key objectives.  i can offer 10+ years of solid experience in customer / client service, administrative support, business communications, data / records management, and workflow prioritization, and am well-versed in all facets of team building / training, process improvement, and public relations.

 

to complement my background, please note that i hold a b.s. in psychology from santa clara university.

 

currently, as a senior claims representative (auto property damage) for farmers insurance exchange, i seamlessly liaise among policyholders, claimants, agents, and auto body professionals while investigating, determining liability, confirming coverage, establishing damages, and negotiating settlement of claims within a large-scale assigned oakland / alameda territory.  within this role, i was rated as exceeds expectations in 2010 with a total file quality score of 96.2%, as well as successfully exceeding customer expectations by delivering high-quality service to attain individual customer scores of 94.9%.  as this is just a sampling of my job history, please kindly refer to my enclosed resume for additional experience and career highlights.

 

you will find me to be a solutions-focused, bilingual (spanish) professional who can contribute a track record of organizing and implementing strategies to improve customer relations and overall operations performance while defining business priorities and meeting targeted goals.  in addition, i can plan, prioritize, and manage high-volume tasks within fast-paced, deadline-oriented environments while streamlining processes to increase productivity, efficiency, and quality of services.  for the sum of these aforementioned reasons, i believe i will prove to be an incredible asset to your company.

 

i look forward to hearing from you, and thank you in advance for your consideration.

 

sincerely,

 

 

 

marlon j. morales